Regional CS Director in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Regional CS Director in India.

This is an exciting leadership opportunity for an experienced customer success professional to oversee and strengthen regional service operations across a globally distributed environment. The role focuses on driving customer satisfaction, operational excellence, and sustainable revenue growth through high-performing customer support teams and strategic after-sales initiatives. You will collaborate closely with regional sales leaders, finance teams, and international service organizations to optimize performance, improve customer outcomes, and ensure operational consistency. The position offers the chance to lead large-scale service initiatives, implement process improvements, and shape customer success strategies across multiple markets. Ideal candidates will thrive in fast-paced, customer-centric environments where leadership, strategic thinking, and continuous improvement are highly valued. This role is well-suited for professionals passionate about team development, service transformation, and delivering measurable business impact on a regional scale.

• Lead and manage geographically distributed customer success and service teams to ensure high levels of customer satisfaction and operational efficiency.
• Drive regional customer support revenue growth and oversee successful installation, commissioning, and after-sales service delivery activities.
• Monitor and improve key operational metrics, including customer satisfaction scores, service productivity, utilization, escalation management, and revenue targets.
• Collaborate closely with regional sales, finance, and service leaders to align operational priorities, business goals, and customer engagement strategies.
• Ensure effective planning, scheduling, and execution of service operations while maintaining compliance with standardized processes and company policies.
• Act as the primary escalation point for critical customer issues, ensuring timely resolution and strong stakeholder communication.
• Lead the implementation of strategic initiatives, operational improvements, and global customer success policies across the region.
• Support continuous process optimization through KPI tracking, best practice implementation, and cross-regional collaboration.
• Build, mentor, and retain high-performing customer support teams by driving employee engagement, skills development, and performance management initiatives.
• Oversee reporting activities for senior leadership, including KPI performance, revenue updates, escalation summaries, and operational improvement plans.
• Facilitate the successful rollout of new tools, technologies, safety initiatives, and service innovations across regional teams.
• Identify opportunities to improve efficiency, customer experience, and service delivery effectiveness while supporting long-term business growth.

• 5–10 years of experience in customer success, customer support, or after-sales service management, including leadership of regional or country-level teams.
• Proven track record of improving customer satisfaction metrics, service quality, and operational performance in complex business environments.
• Strong leadership and people management experience with the ability to motivate, coach, and develop distributed teams.
• Experience implementing organizational change initiatives, process improvements, and operational transformation strategies.
• Knowledge of Lean or Six Sigma methodologies and their application in service operations or process optimization.
• Strong understanding of business operations, budgeting, pricing strategies, margins, and commercial performance management.
• Excellent verbal, written, and presentation skills with the ability to communicate effectively across multiple stakeholder groups.
• Experience working with CRM and service management platforms such as Salesforce, ServiceMax, SAP, or similar enterprise systems.
• Strong analytical thinking, problem-solving capabilities, and the ability to manage escalations and operational challenges effectively.
• Customer-focused mindset with strong resilience, adaptability, and a results-driven approach to leadership.
• Ability to travel as required to support regional operations, customer engagements, and leadership activities.
• Relevant qualifications or certifications supporting customer success, operations, or leadership responsibilities will be considered an advantage.

• Opportunity to lead customer success operations within a globally connected and innovation-driven environment.
• Exposure to international teams, cross-regional collaboration, and large-scale customer support initiatives.
• Dynamic leadership role with strong strategic influence on customer satisfaction and operational excellence.
• Collaborative and inclusive work culture that values diversity, innovation, and continuous improvement.
• Opportunities for professional growth, leadership development, and exposure to advanced technologies and service practices.
• Flexible and remote working opportunities depending on business and regional requirements.
• Opportunity to contribute to impactful projects supporting scientific, industrial, and technological innovation worldwide.
• Strong focus on employee engagement, team development, and knowledge sharing.
• Inclusive workplace committed to equal opportunity, diversity, and employee wellbeing.
• Opportunity to work within a purpose-driven organization focused on sustainability, innovation, and customer impact.