Production Control Technician in Rochester, New York at EagleView

Eagleview
Locations: Rochester, New York
Categories: Operations
Job Type: Regular Full-Time
Work Type: Remote
Req ID: 2827
Job Description About Us

Eagleview is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

Overview

The Production Control Technician in Production Control establishes, coordinates, and monitors workflow digitally. We ensure the flow of files and information between and within departments. When a problem arises in the workflow, we offer first-level exception handling and escalation within the company, though not in areas that are customer-facing. When a new process or product does not yet have a proper workflow, we facilitate and help build one until it is able to be handed off to the proper teams. Our success is measured by delivering accurate products in a timely manner. While everyone’s goal is the same, the day-to-day work is broken down into five main roles that every tech is trained on and expected to be able to plug and play between at any moment. The work we do has rigid requirements and strict timetables, but we make sure to find ways to have a fun and relaxing environment while we do it.

This is a full-time remote role with an hourly compensation of $18.72/hr

The shift for this role will be Sunday-Thursday 9:30am PST to 6:30PM PST. Training takes place Monday-Friday. Must be available for both.

Responsibilities

• Monitor digital workflow in real time: Actively monitors multiple production queues to ensure report files and related data move correctly between workflow stages and departments; identifies stalled, aging, or misrouted items early to protect downstream delivery commitments; Personal Time management.
• Manage high-volume, hours-based SLAs: Prioritizes and re-prioritizes thousands of daily reports based on individual due times (often within hours), workload conditions, and risk to delivery; maintains awareness of queue health and deadline proximity throughout the shift to consistently meet strict timetables.
• Perform first-order exception handling (triage and resolution): Investigates workflow exceptions such as failed handoffs, missing/incomplete inputs, processing errors, or validation failures; applies approved corrective actions within role scope to return work to the standard flow and minimize rework.
• Escalate blockers with clear documentation and urgency: When an issue cannot be resolved at the first level, escalates promptly to the appropriate internal teams with relevant details (what failed, impact to SLA, steps already taken, and recommended next action) to drive rapid resolution (non-customer facing).
• Maintain constant, clear internal communication: Provides frequent, concise status updates on priorities, exceptions, and SLA risks; communicates workload shifts and emerging issues to keep teams aligned and enable timely decision-making in a fast-moving environment.
• Demonstrate strong time management and task-switching: Balances competing deadlines by planning work, monitoring multiple queues, and switching tasks efficiently while maintaining accuracy and attention to detail under time pressure.
• Support “plug-and-play” role rotation: Performs work across the team’s core roles as needed to address backlogs, coverage gaps, and demand spikes; follows documented procedures and adapts quickly to maintain consistent output.
• Protect accuracy while maintaining speed: Verifies work products meet defined completeness and quality expectations before moving to the next step; flags anomalies and prevents known errors from advancing to later stages where they are more costly to correct.
• Contribute to workflow improvement and stability: Identifies recurring exception trends, bottlenecks, and unclear process steps; provides actionable feedback to improve workflow design, reduce preventable exceptions, and support timely delivery of accurate products.
• Assist with new or evolving workflows as needed: When a new process or product lacks a stable workflow, supports facilitation and short-term workflow buildout until it can be transitioned to the appropriate teams.
• Other duties as assigned.

Qualifications

• Computer proficiency required: Demonstrated ability to use a computer quickly and accurately in a fast-paced, deadline-driven environment (keyboard/mouse navigation, managing multiple windows/apps, basic file handling). Other duties as assigned.
• Remote-work readiness: Ability to work effectively in a fully remote environment, including reliable use of online communication and collaboration tools (e.g., chat, calls, screen sharing) and maintaining responsiveness during scheduled hours.
• Time management under strict timetables: Ability to prioritize and execute work to meet frequent, time-sensitive deadlines and adjust priorities throughout the shift.
• Communication skills: Clear, timely written communication and ability to coordinate with teammates to resolve workflow issues and handoffs.
• Education: High school diploma or equivalent (GED) acceptable.
• Availability: The shift for this role will be Sunday-Thursday 9:30am PST to 6:30PM PST. Training takes place Monday-Friday. Must be available for both.

Preferred Experience:

• Proficiency with Microsoft Office (especially Excel) including organizing information, using formulas, filters/sorts, and working efficiently with large lists/data sets.
• Experience in a high-volume, deadline-driven environment (operations, production, logistics, dispatch, scheduling, QA, support, etc.).
• Associate’s or Bachelor’s degree (any field) or relevant coursework/training that demonstrates strong analytical/problem-solving skills.
• Comfort working with large data sets and maintaining accuracy while moving quickly.
• Experience collaborating across teams using messaging and video meeting tools in a remote or hybrid setting.

Core Competencies:

The successful candidate will demonstrate strength in the following competencies as well as foundational competencies which can be found here:

• Drive & Follow Through – Takes initiative and turns ideas into action.
• Adaptability in Uncertainty – Adjusts quickly and performs through change.
• Customer-Centered Mindset – Puts customer needs at the center of decisions.
• Judgment & Problem Solving – Makes sound decisions and solves problems effectively.
• Role-Specific Expertise – Applies strong functional expertise to deliver results.
• Results Accountability – Owns outcomes and delivers on commitments.
• Work Prioritization & Execution – Focuses on priorities and delivers on time.

EEO Statement

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick, and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program; Pet Insurance. This is a full-time remote role with an hourly compensation of $18.72/hr

As an Equal Opportunity and E-Verify Employer, Eagleview Technologies does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. We are committed to giving all applicants equal opportunity to participate in the application process and are open to discussing reasonable accommodations for candidates with disabilities.