What is the role of a Territory Manager at mSupply?

The Territory Manager position at mSupply is a Full-time or part-time position opportunity in the relevant field.

Where is this Territory Manager job located?

Kansas City, Missouri, 64101, United States

What type of employment is offered for this Territory Manager role?

Full-time or part-time position

What industry does this Territory Manager position belong to?

This role spans multiple industries.

What is the expected salary for this Territory Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Territory Manager position at mSupply?

You can apply directly through the application link provided.

Territory Manager at mSupply

About mSupply TM
mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.

About O’Connor Company
O’Connor Company is an industry leader in wholesale HVAC equipment, parts, and tools. As a distributor of HVAC services in the Midwest, they provide a range of quality product lines, including Trane, American Standard, and Mitsubishi Electric. The company is proud to serve the commercial and residential markets in Kansas, Oklahoma, Missouri, Nebraska and Iowa. For more information, visit oconnorhvac.com.

Job Summary

The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new products, resolving customer issues, delivering training, and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Sales Manager and provides ongoing insights on market competition and territory trends.

Job Duties & Responsibilities

Delivers proactive, timely customer service across multiple communication channels

Resolves or escalates issues with effective follow-up

Collaborates with internal teams to address concerns and strengthen relationships

Maintains a solution-focused approach in all interactions

Achieves or exceeds revenue goals across total sales, equipment, and new business

Builds strong customer relationships and drives account growth within territory

Increases sales with existing customers through regular engagement

Communicates monthly with accounts on products, promotions, training, and updates

Supports vendor objectives and company sales initiatives

Conducts cold calls and manages a pipeline aligned with growth targets

Closes sales with compelling presentations tailored to the audience

Advises customers on sales strategies, pricing, and financing to support business growth

Maintains organized and timely completion of administrative tasks

Submits accurate mileage and expense reports promptly

Keeps dealer email lists current and organized

Schedules appointments accurately using the CRM system

Promotes marketing initiatives including promotions, flyers, specials, and training

Maintains knowledge of vendor marketing programs and support offerings

Assists with planning and execution of annual Dealer Meetings

Conducts pricing studies and distributes dealer pricing and updates

Demonstrates in-depth knowledge of company product lines with accuracy and confidence

Maintains an organized personal library of sales and technical materials for all product categories

Supports collection efforts for outstanding accounts receivable as directed

Understands basic accounts receivable processes and can retrieve relevant records in the ERP system

Safety-sensitive role requiring constant alertness and safe work practices

Attends training and travels as needed

Performs other duties as assigned in alignment with evolving organizational needs

Qualifications

High School diploma or GED; some college coursework in Business or related field.

3+ years of experience in HVAC and B2B sales.

Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and office technology.

Strong aptitude for mathematical operations and numerical analysis.

Preferred Qualifications

High School diploma or GED equivalent and a Bachelor’s degree in Business or a related field.

5+ years of experience in HVAC, sales, and related functions.

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

Bending, lifting, and carrying materials weighing up to 50 lbs.

Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift

Continuous use of fingers, hands, and arms for computer and office-related tasks

Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)

Regular verbal communication via phone and in-person interactions (up to 6 hours daily)

What We Offer:

We prioritize your well-being from day one with a comprehensive benefits package that includes:

Medical, dental, vision, and prescription coverage effective immediately

401(k) plan with company contributions

Life insurance and short- and long-term disability coverage

HSA/FSA options and an Employee Assistance Program (EAP)

Paid time off, including vacation, holidays, and personal days

Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.

#OConnorCompany

Territory Manager at mSupply – Kansas City, Missouri

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