Receptionist - ENT, Audiology, & Allergy at Colorado West Otolaryngologists PC – Grand Junction, Colorado

The Receptionist is responsible for receiving and directing patients, visitors, vendors, and clients to appropriate locations and parties. Notifies personnel of arrival. Answers telephone call and schedules patient appointments. The receptionist is often the first point of contact for patient callers and appointments.

REQUIRED EDUCATION and EXPERIENCE:

1. Education - High school diploma or equivalent required.

4. Experience - A minimum of one year experience in a medical office setting required.

REQUIRED SCREENINGS:

1. Background check (Criminal, Civil, previous employment, etc.)

ESSENTIAL FUNCTIONS:

1. Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.

2. Serves patients by greeting them, scheduling appointments, and maintaining records.

3. Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.

4. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

5. Uses applicable software programs to schedule patient appointments according to scheduling guidelines in coordination with physician/provider schedules.

6. Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing

appointment type compared to schedule, and reminding providers of delays.

7. Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

8. Ensures availability of treatment information by filing and retrieving patient records.

9. Maintains patient accounts by obtaining, recording, and updating personal and financial information as appropriate.

10. Obtains revenue by recording and updating financial information such as collecting copays as appropriate.

11. Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

12. Follows policies and procedures, reporting needed and/or suggested changes to Supervisor.

13. Follows up on referrals, makes phone calls and documents referral details as assigned and appropriate.

14. Performs related clerical work such as typing, filing, scanning, sorting, and mailing, and other administrative support as needed.

15. Other job-related duties as assigned.

GENERAL DUTIES:

1. Maintains a standard level of professionalism with patients, public and colleagues.

2. Communicates necessary information to others as appropriate.

3. Maintains clean and orderly work area.

4. Responds to all inquiries timely and professionally preserving confidentiality.

5. Positive and professional conduct through both verbal and non-verbal communication.

6. Maintains patient/employee privacy and confidentiality at all times.

7. Attends staff meetings and in-service education.

8. Performs as a positive member of a team with a willingness to help others who are in need.

ORGANIZATIONAL EXPECTATIONS:

1. Be responsible for my own attitude and actions.

2. Be open to constructive feedback and suggestions for improvement; accept constructive feedback in a positive manner.

3. Be generous with my skills and abilities by educating others on new ideas and/or techniques; offer constructive input to support the work area appropriately and respectfully.

4. Take responsibility to attend or obtain information provided at in-services, seminars and staff meetings.

5. Demonstrate, through my actions and speech, that I represent the entire practice. I will take action to ensure that a need is met.

6. Acknowledge and greet everyone; look approachable, with open body posture, eye contact and a smile; communicate appropriately using good interpersonal skills.

7. Dress professionally and appropriately for my work environment.

8. Know and follow policies and procedures for both practice and department safety issues.

9. Participate in performance improvement activities.