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Office Agent in Newark, New Jersey at Choice Aviation Service Inc

Choice Aviation Service Inc
Newark, New Jersey, 07114, United States
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Job Description

Summary

The Office Agent provides all the customer service for accepting, processing/finalizing, and delivering air freight efficiently, timely and safely to their intended destination. Coordinates and communicates with freight forwarders/trucking companies, airlines, and ground handlers. The employee must consistently display a professional and positive image. “Lead by Example” concept is strongly promoted.

Core Competencies:

  • Technical Competence & Knowledge
  • Leadership
  • Analytical
  • Communication skills
  • Organizational skills

    • Job Duties

  • Ensure compliance with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs & Border Patrol (CBP), and customer requirements.
  • Computer system proficiency for airline booking and load planning.
  • Ensure compliance with special cargo including, but not limited to AVI, HUM, VAL, and other airline specific products.
  • Breakdown Airwaybills (AWBs) in accordance with airline requirements.
  • Prepare computer manifest, carrier certificates and other records in accordance with airline procedure, including Dangerous Goods (DG) ‘Notification to Captains’ (NOTOCs), and other relevant documents. Check for accuracy and completeness.
  • Send special handling telexes/messages in accordance with airline requirements & regulations.
  • Release flights and check for completion of data transfer between computer systems to the extent possible.
  • Prepare Airwaybills (AWBs) and secure payment from private shippers, when necessary, as permitted by Government Regulations.
  • Ensure documents are filed with CBP in accordance with required deadlines.
  • Answer queries, tracing actions in a timely manner.
  • Ensure retention of required delivery records.
  • Initiate freight discrepancy action where required.
  • Monitor the acceptance of specialty products, including Valuables (VAL) & Vulnerable (VUN),
  • Ensuring secure storage as required.
  • Monitor inbound messages, manifest inbound shipments accordingly, proactively preparing for inbound traffic after flight release by overseas stations.
  • Prepare breakdown & freight check in manifests for warehouse staff use, including special handling instructions or storage requirements.
  • Document locations received from check in process on correct tallies, verifying totals for accuracy.
  • Initiate discrepancy messaging as appropriate after completion of check in.
  • Prepare, assign documents and notification to consignees and/or brokers.
  • Finalize shipments in Computer systems when required.
  • Verify that complete shipments have been appropriately signed for and the documentation finalized.
  • Initiate follow-up tracing action as required for all discrepancies, in accordance with Company & customer requirements.
  • Obtain US Customs Release of aircraft & freight.

    • Requirements

  • Must be 18 years of age.
  • High School diploma.
  • Enthusiastic about Customer Service
  • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
  • Ability to work nights, weekends, holidays, and varying schedules.
  • Proficient Computer Skills
  • Must be able to stand, lift, bend for an extended period.
  • Must successfully complete airline specific training programs and recertification
  • The ability to read, write and fluently speak and understand the English language.

    • Job Location

    Newark, New Jersey, 07114, United States

    Frequently asked questions about this position

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