Infrastructure Support Engineer - DevOps Toolchain Operations at General Dynamics Information Technology – Louisiana, Missouri

USA LA Home Office (LAHOME)
Full time
RQ216573
Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
Secret

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
DevOps, DevOps Toolchain, GitLab
Certifications:
None
Experience:
8 + years of related experience
US Citizenship Required:
Yes

Job Description:

We are seeking an Infrastructure Support Engineer to manage the operations, maintenance, and lifecycle support of our core DevOps toolchain. This role is responsible for ensuring high availability, performance, and reliability of platforms including GitLab, Atlassian Jira & Confluence, Nexus Repository Manager, and SonarQube. The ideal candidate combines strong technical expertise with a service-oriented mindset to support development teams, perform routine maintenance, and deliver continuous improvements across these systems.

Key Responsibilities

• Perform day-to-day operations and maintenance for GitLab, Jira, Confluence, Nexus, and SonarQube, ensuring stability and uptime.
• Apply system patches, upgrades, and application updates on a regular schedule, including planning, testing, and deployment.
• Manage user accounts, permissions, integrations, and custom configurations across the tool suite.
• Respond to and resolve incidents, service requests, and troubleshooting escalations from development and project teams.
• Monitor system health, capacity, and performance; recommend and implement improvements.
• Maintain backups, disaster recovery configurations, and data retention policies for each platform.
• Coordinate with developers to ensure CI/CD pipelines, workflows, quality gates, and artifact repositories are functioning properly.
• Document configuration changes, procedures, system architecture, and platform usage guidelines.
• Ensure compliance with security policies, including vulnerability remediation and secure configuration management.
• Collaborate with infrastructure teams on server provisioning, network connectivity, and environment readiness for all supported platforms.

Required Technical Qualifications

• Education: BA/BS or equivalent
• Experience: 8+ years of related experience
• Experience administrating GitLab (self-managed), including runners, updates, and integrations in a highly available configuration.
• Experience performing patching, upgrades, backups, and routine maintenance for enterprise applications.
• Strong working knowledge of Atlassian Jira and Confluence administration, including workflow and permission management.
• Hands-on experience supporting Nexus Repository Manager (OSS/Pro) and SonarQube environments.
• Proficiency with Linux systems administration, including shell scripting for automation.
• Familiarity with networking fundamentals, SSL certificates, reverse proxies, and load balancers.
• Strong troubleshooting skills across application, system, and integration layers.
• Experience supporting development teams in an Agile or DevOps-oriented environment.

Required Soft Skills

• Strong customer-service mindset when supporting internal development teams.
• Ability to clearly communicate technical concepts to non-technical stakeholders.
• Detail-oriented, organized, and able to prioritize multiple tasks effectively.
• Proactive mindset with a focus on reliability, consistency, and continuous improvement.

Preferred Qualifications

• Experience with monitoring tools to track service health and performance.
• Knowledge of containerization (Docker) or orchestration (Kubernetes).
• Familiarity with CI/CD and DevOps concepts (even if not the primary focus).
• Experience in regulated or security-conscious environments.
• Okta integration experience.
• Relevant technical certifications.

Clearance: Must be able to obtain and maintain a Secret clearance

US Citizenship Required

Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $119,000 - $161,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About Us

Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: