Player Assistant - Hawk's Eye at Shanty Creek Ski and Golf Resort LLC – Bellaire, Michigan

Shanty Creek Resorts is committed to providing our guests with a unique “Up North” experience. Our friendly, caring team delivers exceptional service and genuine hospitality. We believe that building honest, long-lasting relationships with our guests, employees, neighbors, and environment is the foundation of our continued growth and success.

The Player’s Assistant plays a key role in enhancing the on-course guest experience across all five Shanty Creek golf courses: The Legend, Cedar River, Schuss Mountain, Summit, and Hawk’s Eye. This position focuses on guest service, safety, and pace-of-play support by serving as a friendly and approachable ambassador on the course.

Using Shanty Creek’s Four Degrees of Engagement framework, the Player’s Assistant helps maintain a positive, respectful, and efficient playing environment for all guests.

• Promote a welcoming, helpful, and respectful environment for all guests

• Greet players and provide assistance throughout their round

• Monitor and support pace of play using the Four Degrees of Engagement:

  • Observe and Greet

  • Inform and Encourage

  • Coach and Redirect

  • Involve Management (as needed)

• Address pace-of-play and etiquette concerns with professionalism and care

• Conduct regular course patrols to ensure guest safety and course conditions

• Identify and report hazards, incidents, or unusual activity

• Support golf operations during peak times, tournaments, and events

• Encourage efficient play while maintaining an enjoyable guest experience

• Must be at least 18 years of age

• Valid driver’s license and ability to operate a golf cart safely

• Availability to work flexible hours, including weekends and holidays

• Strong interpersonal and communication skills

• Previous experience in golf operations or customer service

• Basic knowledge of golf rules, etiquette, and terminology

• Experience in a resort or recreational environment

• Strong customer service and relationship-building skills

• Effective communication and conflict resolution abilities

• Observational awareness and proactive mindset

• Ability to remain calm and professional in all situations

• Team-oriented with a positive and service-focused attitude

• Primarily outdoor work in varying weather conditions

• Requires extended periods of driving and walking the golf course

• Frequent interaction with guests in a recreational setting

• Flexible schedule including mornings, evenings, weekends, and holidays