HVAC Service Manager at American Home Pros – Tulsa, Oklahoma

Lead a High-Performing HVAC Team in Green Country Become the Service Manager at American Home Pros!

Position Title: HVAC Service Manager

Company Name: American Home Pros

Pay Range: $75,000 $125,000 per year + Performance Bonuses

Employment Type: Full-Time

Location: Tulsa, OK

Industry: HVAC / Mechanical (Residential, Commercial)

American Home Pros is seeking a results-driven HVAC Service Manager to lead our high-performing residential and light commercial service team in the Tulsa Metro/Green Country area. In this pivotal leadership role, youll drive operational excellence, coach technicians to achieve KPI targets, and ensure our white-glove service standards are consistently delivered. You'll own the success of the Service Departmentperformance, process, peoplewhile helping build a culture of trust, accountability, and pride in workmanship.

American Home Pros is a family- and veteran-owned HVAC company that believes in integrity, quality, and putting people first. Were known for our respectful, loyal, and ambitious team cultureand for delivering premium work with a personal touch. Whether it's a repair, tune-up, or full system replacement, we do it right, with modern tools and high standards. Join us and be part of a company where your growth is our mission.

Learn more at americanhomepros.com

• Lead and mentor a team of technicians through daily huddles, 1:1 coaching, and ride-alongs.
• Promote a positive culture built on respect, results, and continuous improvement.
• Oversee scheduling, dispatch, and job readiness to ensure on-time arrivals and first-visit fixes.
• Monitor and coach for KPI performance: Tech-Generated Leads, Average Ticket, Membership Sales, and Opportunity Conversion Rate.
• Conduct ticket audits for option presentation, pricebook compliance, and documentation.
• Maintain clean, safe, and well-stocked trucks; enforce job documentation and closeout standards.
• Handle customer escalations with professionalism and urgency.
• Facilitate training sessions, vendor events, and technical check-offs to build technician skills.
• Coordinate with Sales, Marketing, Install, and Warehouse teams for cross-functional success.
• Use CRM and digital tools to drive transparency and accountability.

• 3-5+ years of residential HVAC service experience, including team leadership.
• Demonstrated success managing service KPIs (TGL, AT, Memberships, OCR).
• Strong technical foundation in diagnostics, airflow, and refrigeration.
• Skilled in CRM platforms, pricebook usage, and digital documentation.
• Excellent communicator with a service-first mindset.
• Valid drivers license and insurable driving record.
• Ability to pass background check and drug screening.

• Medical, Dental & Vision Insurance
• Life and Disability Insurance Options
• Retirement Savings Program
• Paid Time Off Holidays, Vacation, Sick Leave
• Company Vehicle & Uniforms Provided
• Personal Tool Replacement Program
• Smartphone or Tablet Provided
• Annual Company Trips, Events & Team Outings
• Performance-Based Bonuses
• Sales Contests, Incentives & Prizes
• Charity/Community Involvement Opportunities
• Weekly Pay Cycle

• Full-Time
• Monday to Friday
• On-call participation required during peak seasons
• Occasional evening/Saturday work

• Tulsa Metro / Green Country, Oklahoma
• Blend of office and field work including ride-alongs, site visits, and team coaching

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

A background check will be completed as part of the onboarding process, in compliance with applicable laws.

#FC25