Concierge Manager in Miami, Florida at Distro

Concierge Manager \u007C Miami Beach, FL

The Opportunity

Seeking a senior hospitality leader who views front-of-house service as the core product.

Position: Concierge Manager at a flagship Class X commercial property in Miami Beach.

A strategic, hands-on leadership role requiring five-star hotel instincts and seasoned operational discipline.

Lead the entire front-of-house operation, creating luxury, care, and belonging for tenants and guests.

Core Responsibilities

Strategic Leadership: Set, model, and enforce elite service standards across the front-of-house team.

Tenant Relationship Management: Act as the primary liaison between tenants and property team, providing personalized service by understanding names and business needs.

Anticipatory Service: Develop systems and team habits to anticipate and meet tenant needs proactively.

Team Development: Recruit, onboard, and coach concierge staff, promoting a culture of excellence and accountability.

Operational Oversight: Manage daily lobby/desk operations, visitor protocols, package handling, and shift continuity.

VIP & Recovery Management: Handle high-priority requests and lead service recovery with empathy and decisiveness.

Vendor Stewardship: Oversee relationships with premium service partners and on-site vendors, ensuring elevated standards.

Brand Representation: Serve as a visible brand ambassador; maintain impeccable personal presence, grooming, and protocol.

What Youll Bring

5+ years of progressive leadership in 5-star luxury hospitality (luxury hotels, private membership clubs, ultra-luxury residential environments).

Proven ability to develop high-performing teams in guest-facing operational roles.

Proficiency with visitor management systems, front-of-house technology platforms, and Microsoft Office Suite.

Exceptional professional presence; bilingual in English and Spanish strongly preferred.

Bachelors degree in Hospitality Management or Business preferred, or equivalent professional experience.

Position Details

Location: Miami Beach, Florida.

Classification: Full-Time, Exempt.

Schedule: MondayFriday.

Reports To: Director of Hospitality.

Why Join Us?

Mission-driven culture at a rapidly scaling ultra-luxury management company.

Your presence on the floor significantly elevates team performance.

Competitive benefits package (details provided during hiring).

Perks include onsite parking and specialized Rewards & Recognition programs.

Ready to Set the Standard?

If motivated by luxury service excellence and tenant satisfaction, apply now to join us.

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