Administrative Specialist at ARC Health Partners – Wilimington, North Carolina

Thank you for your interest in Clarity Counseling Center! You’re awesome! We think you could be a great candidate to join our team.

Job Description

Calling all customer service superstars and sales people in disguise! If you live in Wilmington, NC and are looking to join the most incredible group of humans, Clarity Counseling Center is on the hunt for an amazing administrative specialist!

This person will ooze initiative, be a stickler for the details, and be an essential part of a rapidly expanding and growing business. Must be generally amazing, hungry, humble, and smart (people smart). If you thrive in a dynamic fast paced environment and are fueled by helping individuals connect to the care they need- this job may be for you.

At Clarity we lead with gratitude and appreciation, value fun, and take care of our team. We provide top of market pay and offer competitive benefits and fun perks.

If there’s anyone else who would be interested, or you think we should meet please feel free to forward this listing or give them our contact information.

Thank you,

Karin, Molly, + the Clarity Team

Hours: 8:45am - 5:00pm: Monday- Friday.

Administrative Specialist Responsibilities:

• Maintain Alignment with Clarity Core Values, a collaborative attitude, approachability, excellent communication skills, and a willingness to change to ensure continuous improvement.
• Follow and uphold all center policies and procedures.
• Provide out of this world customer service.
• Maintain Top KPIS: Schedules full and clients happy!
• Conversions: Skillfully convert intake calls and leads. Become sales people in disguise.
• Fill cancellations
• Scheduling
• Customer Service
• Return client communications within 24 hours.
• Liaison with clinicians, billing, and leadership to keep the trains running smoothly.
• Assume responsibility for maintenance of office site & equipment.
• Keep inventory of supplies.
• Keep office space tidy and clean.
• Regular and reliable attendance and timely arrival to work is required.
• Attend mandatory staff meetings and training
• Create and write SOPs.
• Other duties as may be assigned.

Benefits:

• Health, Dental, Vision, Life
• Paid Birthday Day Off!
• 12 Paid Holidays
• Short Term Disability
• 401k Employer Match
• Redeem Tacos for rewards program
• Be the backbone of an incredible high performing team
• Interact with the coolest clients ever
• Become a client-therapist matchmaking specialist.
• Be a Culture Leader in a culture focused environment - help build a place you love to work.
• Celebrate and be celebrated - tacos, birthdays, and clar-aversaries, oh my!
• Get connected to your team- clarity offers plenty of team events, virtual coffee, and trivia!
• Tacos
• Get and give continuous kind brave feedback and contribute innovative better ideas.
• Opportunities to work on special projects.

Job Type: Full-time

Compensation: From $16.00 - $17.00 per hour

Administrative Specialist Requirements:

• Associate’s Degree preferred
• Minimum of 2 years with relevant experience in Behavioral Health or Healthcare highly preferred
• Prior operations as well as group practice environment experience
• If remote, must have a dedicated workspace free from any distractions during expected work hours.

Expected Skills:

• Confidentiality and a strong work ethic
• Outstanding customer service point-of-view
• Strong organizational skills and attention to detail
• Emotional maturity, natural collaboration
• Positive attitude and sense of humor
• Enhanced problem-solving skills and initiative in addressing administrative challenges.
• Growth-minded
• Excellent verbal and written communication skills
• Experience with CPT codes and EHR systems
• Experience with accounts receivable

Physical Requirements:

• Manual dexterity to operate office equipment
• May require long periods of sitting and standing
• Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person

About Clarity Counseling Center

Clarity Counseling Center is a semiprivate practice with a huge culture focus, fostering an environment where play and connection are as important as the data and results we deliver. We lead with gratitude and appreciation and know you can do it alone, and exist so you don't have to.

Clarity Counseling Center is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

Clarity Counseling Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Clarity Counseling Center is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to careers@archealthpartners.com.