Medical Assistant (MP-BMG) at Beacon Health System – Granger, Indiana

Performs routine clerical duties in accordance with established policies and procedures by:

• Receiving and greeting all patients and visitors in a professional manner and providing all reasonable assistance.
• Recognizing the acuity of patients before the triage process.
• Receiving telephone calls, taking and relaying messages accurately.
• Obtaining information from the patient to accurately complete the patient record for payment information, computer input, etc.
• Maintaining patient files, charts, and records.
• Maintaining all assignments throughout the shift.

Performs patient care duties as directed by the Physician/Provider:

• Recording medical history.
• Responding to acuity patients in a timely manner.
• Preparing patient for examination.
• Assisting Physician/Provider with minor and emergency or surgical procedures.
• Performing routine laboratory and EKG tests as ordered and collecting specimens for the lab.
• Performing all POC test per protocol prior to seen by Physician/Provider.
• Administering and recording medication and injections as ordered.
• Interpreting Physician's/Provider�s instructions to patients and providing instruction to patients.
• Checking and maintaining supply of stock to exam rooms as well as lab area.
• Cleaning and sterilizing instruments and equipment daily.
• Scheduling all referrals into the system in a timely manner.
• Preparing procedure rooms for sutures, staples and wound care.
• Arranging for Physician/Provider to call report to ED if patient needs further evaluation.
• Maintaining pool box on a daily basis.
• Performing ortho glass splinting once orders have been placed
• Educating patients on the use of crutches, and ortho applications as needed.
• Assisting Physician/Provider with the need for sutures, staples and wound care.
• Preparing all workman comp paperwork for Physician/Provider.
• Completing all DOT assessments including eye test, hearing test, vitals as well as paperwork for Physician/Provider prior to being seen.
• Completing all drug screening for any pre-employment, work comp, DOT patients.
• Triaging patient up on arrival to determine acuity level and urgency, alert provider for direct patient care.
• Telephone triage/central phones for all four locations.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Attending required meetings and participating in committees as requested.
• Enhancing professional growth and development through in-service meetings and educational programs as approved.
• Completing other job-related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Previous medical office experience and the ability to speak and write Spanish are desired.

Knowledge & Skills

• Demonstrates knowledge of and competency in performing patient care procedures, observations, treatments and techniques utilized by facility.
• Requires ability to perform vena puncture.
• Demonstrates high level of interpersonal and communication skills necessary to consistently receive and greet visitors, clients, and staff members in a professional manner.
• Demonstrates well developed communication skills to communicate effectively and clearly to a variety of internal and external contacts.
• Requires knowledge of billing, office procedures and computer skills.
• Demonstrates analytical skills necessary to solve patient problems and interpret data.
• Promotes collaboration and innovation in the clinical services to ensure an interdisciplinary approach to improving health care delivery and the quality of patient care.
• Requires ability to perform EKG's and other procedures applicable to the practice.

Working Conditions

• Works in a Urgent Care office environment.
• May require lifting or positioning of patients.
• Flexible hours and work schedule required.
• Available to float at any Urgent Care location.

Physical Demands

• Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs, lift at least 50 pounds, to position/lift patients of various sizes and weights, etc.) to perform the essential functions of the position.