PATIENT ACCESS REPRESENTATIVE - ILLINI at Blessing Hospital – PITTSFIELD, Illinois

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for obtaining information to appropriately bill payers, verify patient insurance eligibility, confirm benefits eligibility, collect point of service payments, determine medical necessity, and gather statistical information in compliance with federal and state regulations. This position performs registration duties throughout Blessing Health System. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. This position requires full understanding and active participation in fulfilling the Mission of Blessing Health System. It is expected that the employee demonstrate behavior consistent with the Core Values while supporting the strategic plan, goals, and direction of the Performance Improvement Process (PIP) at Blessing Health System.

Education/Training/Experience:

REQUIRED:

Must be a high school graduate or equivalent with GED

Some College preferred

Medical Terminology preferred

One year of clerical and customer service experience preferred

Computer literacy required, including the use of Microsoft Word, Microsoft Excel, and other office products

Excellent written and verbal communication skills

Excellent customer services skills, ability to independently problem-solve, and perform basic mathematical calculations

Positive interpersonal relationship skills required.