Clinic Operations Manager at Animals Deserving of Proper Treatment – Naperville, Illinois

Job Title: Clinic Operations Manager

Location: Naperville, Illinois

Department: Clinic

Reports To: Executive Director

FLSA Status: Full Time, Non-Exempt

Pay Range: $20.00-$22.00 (DOE)

About Us:

A.D.O.P.T. is a private, non-profit 501(c)(3) organization that has found homes for more than 30,000 pets. We provide a temporary, loving home for dogs and cats that no longer have a family of their own. The animals in our shelter have ended up here for a variety of reasons ranging from abandonment, to rescue from an abusive situation, to owner surrender because they no longer are able to take care of them. Our animals are loving, family pets who are desperately awaiting for their forever home.

A.D.O.P.T. was founded in 1989 by a group of dedicated volunteers determined to find homes for animals in need. Over the years, our objective has remained the same: to place animals into permanent, caring homes and advance the humane treatment of animals through education.

Job Purpose:

The Clinic Operations Manager oversees the day-to-day operations of the veterinary clinic. They play a crucial role in ensuring the smooth functioning of the clinic, providing exceptional care to our animal patients, and maintaining a positive work environment for our dedicated team of veterinary professionals.

Duties & Responsibilities:

• Oversee and manage all aspects of the clinic's operations, including scheduling, staffing, and inventory management.
• Ensure the clinic is fully equipped with necessary supplies and equipment, and coordinate with vendors for timely procurement.
• Develop and implement efficient processes and protocols to optimize clinic workflow and enhance patient care.
• Monitor and maintain compliance with all applicable laws, regulations, and industry standards.
• Collaborate with the veterinary team to ensure high-quality patient care and exceptional client service.
• Provide leadership and guidance to the clinic staff, fostering a positive and supportive work environment.
• Conduct regular performance evaluations and provide ongoing training and development opportunities for staff members.
• Manage the clinic's financial performance, including budgeting, forecasting, and expense control.
• Implement marketing strategies to promote the clinic's services and attract new clients.
• Stay updated with industry trends and advancements, and recommend innovative ideas to enhance clinic operations.
• Additional duties as assigned
• Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.

Skills & Qualifications

• Bachelor’s degree in business administration, veterinary science, or a related field (preferred). Will consider experience in lieu of degree.
• Proven experience in a managerial role within a veterinary clinic or similar healthcare setting.
• Strong knowledge of veterinary clinic operations, including scheduling, inventory management, and compliance.
• Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• Exceptional leadership and communication skills, with the ability to motivate and inspire a team.
• Proficient in using veterinary practice management software and other relevant computer applications.
• Knowledge of animal care and veterinary terminology.
• Ability to handle stressful situations with composure and maintain a positive attitude.
• Flexibility to work evenings, weekends, and holidays as needed.

Working Conditions:

• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker may have contact with domesticated animals.
• The worker may have contact with animal wastes, kennel cleaners and disinfectants, soiled kennels, animal bedding and dishes.
• The worker may be exposed to loud noises or exposed to zoonotic diseases.

Physical Requirements:

• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Direct Reports:

A.D.O.P.T. provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of A.D.O.P.T. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact [name and/or department, telephone, and e-mail address].

Your employment with A.D.O.P.T. is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with A.D.O.P.T. is not guaranteed for any length of time.