Franchise Administration Manager at Synergy Homecare Franchising LLC – Remote

Job Summary:

SYNERGY HomeCare, the fastest-growing national franchisor of non-medical in-home care, is expanding its Legal team with the addition of a Franchise Administration Manager. Reporting directly to our in-house legal counsel, the Franchise Administration Manager will play a crucial role in supporting the franchise function. Responsible for franchise agreement compliance issues and renewal processes. This dynamic role will involve a wide range of responsibilities, including collaboration with cross-functional teams in Marketing, Product, Operations, Franchise Development, and Leadership.

The selected candidate will support a rapidly expanding network of over 225 franchise partners across the U.S. Paralegal certification is required for this role, ensuring candidates have the necessary legal expertise and qualifications. This position is remote-based, allowing candidates to work from anywhere in the U.S., while being part of a franchise support team located in the Phoenix, Arizona metropolitan area

Duties/Responsibilities:

• Assist with the annual Franchise Disclosure Document (FDD) update process

• Trigger advance notice for all renewals and non-renewals, and draft new Franchise Agreements (FA) for General Counsel's review

• Support general counsel with preparing new agreements, renewals, default letters, termination notices and other ancillary documents.

• Review and manage the Notice of Default (NOD) and Notice of Termination (NOT) processes

• Ensure FranConnect is up to date with contracts, renewal dates, and other franchisee information

• Record transfers, terminations, and compliance communications in FranConnect

• Review and draft various vendor agreements, amendments and renewals and assisting with electronic signatures.

• Manage POSH licenses among franchisees

• Administer POSH Toolkit

• Administer the franchisee insurance/Certificate of Insurance (COI) process

• Monitor business licenses in FranConnect, ensuring they are up to date

• Oversee compliance processes, coordinating between business operations and franchise performance regarding notification of minimum MSQs (Minimum Standard Qualifications) and areas of non-compliance

• Conduct audits of franchisee compliance regarding minimum insurance coverage requirements

• Manage the relationship with vendor to secure new franchise partners’ licensure

• Assist with Financial Statement Compliance, Background Check Compliance, Renewal FDDs, and Territory Audits

• Coordinate travel and schedules for General Counsel

• Assist with the FSC (Franchise Support Center) insurance renewal process

• Perform other related duties as assigned.

Required Skills/Abilities:

• Exemplifies the SYNERGY HomeCare culture of empowerment and accountability:

  • Guide with Purpose

  • Create a Sense of Ease

  • Lead with Passion & Resilience

  • Be Intuitively Personal

• Strong written and verbal communication skills, with the ability to articulate procedures and requirements to a variety of audiences.

• Proficient in Google Suite and Microsoft Office.

• Strong time management skills with the ability to multi-task and prioritize multiple projects and requests simultaneously.

• Well organized with a high attention to detail and accuracy.

• Strong analytical skills.

• Provide excellent customer service to both internal and external clients.

Education and Experience:

• Paralegal Certificate Required: Must have a valid and recognized paralegal certification.
  

• Bachelor’s degree in paralegal studies or related field, paralegal certificate preferred or equivalent combination of work experience and education.

• 2+ years of experience in Legal, Lease Management, Contract Administration, Franchise or related fields.

• Background in franchising preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.