Medical Assistant (OB-GYN & Internal Medicine) at TRUE HEALTH – Williston Park, New York

JOB DESCRIPTION

Medical Assistant (OB-GYN & Internal Medicine)

Home Base Site + Float Support | Clinical Role with Clerical/Front Desk Coverage as Needed

Employment Type: Full-Time / Part-Time (based on clinic need)

Locations: Queens, Long Island (home base assigned; occasional float support may be required)

Reports To: Nurse Manager, Practice Manager

TRUE HEALTH NY is a multi-site outpatient medical group providing OB-GYN/Women's Health and Internal Medicine/Primary Care services across New York. We are committed to equitable, high-quality, patient-centered care and efficient clinic operations.

The Medical Assistant (MA) is a key member of the care team responsible for supporting providers and nursing staff in delivering high-quality clinical care. This position is primarily clinical, with clerical and front desk coverage responsibilities as needed to support patient flow and clinic operations.

The MA will be assigned a home base location and may be asked to float to other sites occasionally based on staffing and operational needs.

• Room patients efficiently; support a busy outpatient schedule and maintain clinic flow.
• Obtain and document vital signs, chief complaint, medications, allergies, and relevant history in the EMR.
• Prepare patients for provider visits and ensure readiness for exams and procedures.
• Assist providers with OB-GYN and Internal Medicine care, including (as applicable):
  • Pap smears, pelvic exams, prenatal visits, and chaperoning sensitive exams.
  • Injections/immunizations and TB testing (PPD) per protocol.
  • EKGs and point-of-care testing (e.g., urine dip, urine pregnancy test).
  • Specimen collection, labeling, handling, and preparing labs for pickup/processing.
• Provide patient education within scope (pre-test instructions, procedure expectations, follow-up steps).
• Maintain clinical supplies and exam rooms: stock rooms, rotate supplies, check expiration dates, and keep rooms clean and ready.
• Follow HIPAA, OSHA, infection control, and organizational policies at all times.

When patient volume or staffing requires, the MA may provide cross-coverage to support front office operations, including:

• Greet patients professionally and maintain a calm, respectful patient experience.
• Support check-in/check-out, patient registration updates, and demographic verification.
• Collect and verify insurance information; assist with eligibility verification as trained.
• Obtain signatures for required forms/consents and ensure documents are scanned into the EMR.
• Schedule appointments according to clinic guidelines and provider templates.
• Perform reminder calls, follow-up calls, and no-show outreach when assigned.
• Scan/fax/upload records and perform basic clerical tasks needed for daily operations.

Note: Front desk support is not the primary function of this role, but the MA must be willing and able to assist as needed to keep the clinic running smoothly.

• Work collaboratively with providers, nursing, ultrasound (if applicable), and front desk teams.
• Communicate clearly and respectfully with patients and coworkers.
• Support clinic opening/closing duties as assigned.
• Assist with quality initiatives, audits/logs, and workflow improvements as needed.
• Float to other locations periodically (Queens/Brooklyn/Long Island) based on business need.

• High School Diploma or GED.
• Graduate of an accredited Medical Assistant program and/or Medical Assistant certification (CMA/CCMA/RMA or equivalent).
• Current BLS/CPR certification (or ability to obtain within a specified timeframe).
• At least 1 year experience in a medical office/clinic setting (OB-GYN or Primary Care strongly preferred).
• Comfortable working in a fast-paced outpatient environment.
• Strong professionalism: reliable attendance, punctuality, respectful communication.
• Basic computer skills and comfort learning EMR systems.

• Experience in OB-GYN/Women's Health and/or Internal Medicine.
• EMR experience (eClinicalWorks or similar).
• Phlebotomy experience (if applicable to your sites).
• Bilingual (Spanish strongly preferred; other languages a plus).
• Experience supporting both clinical and front desk workflows in a high-volume clinic.

• Ability to stand/walk for extended periods and move between exam rooms.
• Ability to lift/carry typical clinical supplies.
• Comfort assisting with sensitive OB-GYN exams while maintaining privacy and professionalism.

• Patients are roomed on time; vitals and documentation are complete and accurate.
• Providers are supported efficiently during exams and procedures.
• Exam rooms are stocked, clean, and ready for the next patient.
• When covering front desk, check-in/check-out stays smooth and professional.

Equal Opportunity Employer: TRUE HEALTH NY provides equal employment opportunities without regard to race, color, religion, national origin, age, sex, disability, sexual orientation, gender identity, or any other protected status.