Operations Supervisor at CWI Logistics – Auburndale, Florida

General Summary

The Operations Supervisor is responsible for managing the workflow of their team by assigning tasks, supporting staff, monitoring results and reporting to management. They contribute to the efficiency of their department by reviewing and improving processes and setting targets for their teams. A Supervisor is a hands-on leader who is responsible for motivating warehouse employees, leading by example, and serving as a link between subordinates and management.

Essential Duties and Responsibilities

• Achieve high levels of customer satisfaction through excellence in supervision, training, and direct assistance of warehouse operations which include, but not limited to, loading/unloading, receiving, sorting, put away, picking, inventory control, and space optimization.
• Leading by example to ensure that all procedures and best practices are consistently followed.
• Drive efficiency, monitor employee productivity and motivate workforce by providing effective coaching, feedback, and coaching.
• Maintain accurate inventory levels by leading regular physical counts with warehouse teams and reconcile discrepancies with the warehouse inventory system.
• Ensure a culture of safety by enforcing safety standards and adhering to standard operational procedures. Primarily responsible for ensuring training is completed (OSHA equipment, compliance, etc.) and records are maintained for a variety of needs including OSHA, customer, and other audits.
• Meets and exceeds customer satisfaction through strong understanding of customer expectations.
• Ensure a clean, organized, and well-maintained facility and equipment to reduce/eliminate harm to people and products.
• Assist in the development and work within the operational budget.
• Develop and maintain positive relationships with customers, suppliers, and co-workers.
• Measure and report KPIs and operational metrics to the Operations Manager on a weekly basis.
• Receive complaints and resolve problems.
• Able to handle accident handling (injury management, witness statements, reporting and investigation)
• Observe all company safety rules and assist in enforcement as appropriate
• Performs related work and other job assignments as required.

EDUCATION and/or EXPERIENCE

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Proven experience as an Operations Supervisor or similar role with a positive leadership mindset and ability to hold people accountable
• Strong communication, interpersonal skills, leadership, and conflict resolution
• Strong knowledge of warehousing practices and method
• Experience with 5S and continuous improvement programs.
• Critical thinking ability and a proactive approach to problem-solving
• Proficient with Microsoft Word, Excel, and inventory management software
• Bilingual Spanish and English preferred

PHYSICAL REQUIREMENTS

• Ability to safely and successfully perform the essential job functions to include meeting qualitative and/or quantitative productivity standards.
• Effectively and safely lift objects weighing up to 50 pounds.
• Ability to maintain regular, punctual attendance.
• Ability to bend, stoop, kneel, reach and climb stairs. The position requires sitting, standing & walking for extended periods of time.
• Work in hot, cold and extremely cold environments for extended periods (freezer and cold storage facilities).
• Ability to work evenings, weekends, and extended hours as required during peak seasons.