Information Technology (IT) Manager in North Charleston, South Carolina at Entomo Brands

Department: Information Technology

Reports To: Chief Executive Officer

Location: North Charleston, SC with occasional travel required

Job Summary:

Our IT Manager is responsible for the overall planning, organization, and execution of all information technology within the organization, ensuring the smooth and efficient operation of IT systems and infrastructure. This role involves leading the IT department, managing projects, developing and implementing IT strategies, and ensuring the security and reliability of the organization's technology assets.

Responsibilities:

• Act as primary point of contact for all IT inquiries across the organization
• Have a deep understanding of networking technologies, server infrastructure, cybersecurity best practices, and IT project management
• Ensure the IT infrastructure effectively supports business operations
• Network Management: Oversee the design, implementation, and maintenance of the organization's network infrastructure, including LAN/WAN, Wi-Fi, firewalls, routers, switches, VPNs, and other network devices
• Ensure network performance, stability, and security
• Infrastructure Management: Manage and maintain the organization's server infrastructure, including physical and virtual servers, operating systems, storage systems, backup and disaster recovery solutions, and cloud-based infrastructure
• Microsoft 365 Administration: Oversee the administration, configuration, and maintenance of the organization's Microsoft 365 tenant
• Manage user accounts, licenses, permissions, and security settings
• Exchange Online Management: Manage Exchange Online mailboxes, distribution lists, and other messaging components
• Ensure the availability, performance, and security of the email system
• OneDrive Management: Manage OneDrive for Business storage and synchronization
• Implement data governance policies for OneDrive
• Project Management: Plan and execute IT projects related to network and infrastructure upgrades, migrations, and implementations
• Manage project timelines, budgets, and resources
• Vendor Management: Manage relationships with IT vendors for hardware, software, and support services
• Ensure service level agreements (SLAs) are met
• Forecast future needs
• Documentation: Maintain accurate and up-to-date documentation of the network and infrastructure, including network diagrams, configurations, and procedures
• 24/7 Support: Oversee the provision of 24/7 support for critical network and infrastructure systems
• Continuous Improvement: Proactively identify opportunities to improve the network, infrastructure and the Microsoft 365 environment including performance optimization, cost reduction, and security enhancements
• Stay current with emerging technologies and trends

• Minimum of a Bachelor’s Degree in Computer Science or related field
• Relevant work experience will also be considered
• Minimum of five (5) years of related work experience

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Vacation/Sick Leave
• Vision Insurance

Classification: Exempt