Automotive Service Advisor at Tim Dahle Infiniti – Murray, Utah

We are now hiring for a Service Advisor to join our growing Service team.

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.

What you’ll need to be our Service Advisor:

• 2 years' Experience Preferred.
• Strong communication skills: Ability to effectively communicate with customers, technicians, and management.
• Customer service focus: Passion for providing exceptional customer experiences.
• Technical knowledge: Understanding of automotive service procedures and terminology.
• Problem-solving skills: Ability to diagnose and resolve customer issues.
• Sales skills: Ability to sell additional services and products.
• Why you’ll love working with us:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Supportive and collaborative work environment
• State-of-the-art facilities and equipment