Cashier/Store CSR at Sandri Energy, LLC – Ascutney, Vermont

About the Role:

The Cashier/Store Customer Service Representative (CSR) plays a vital role in delivering an exceptional shopping experience by efficiently managing customer transactions and addressing inquiries with professionalism and care. This position is responsible for accurately processing sales, returns, and exchanges while maintaining a friendly and approachable demeanor that fosters customer loyalty. The role requires attentiveness to detail to ensure all transactions are handled correctly and store policies are followed. Additionally, the CSR supports store operations by assisting with inventory management, merchandising, and maintaining a clean and organized checkout area. Ultimately, this position contributes to the overall success of the store by promoting a positive environment that encourages repeat business and customer satisfaction.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic math skills and ability to handle cash transactions accurately.
• Strong communication skills and a customer-focused attitude.
• Ability to stand for extended periods and perform repetitive tasks.
• Previous retail or cashier experience is preferred but not required.

Preferred Qualifications:

• Experience with point-of-sale (POS) systems and cash handling procedures.
• Familiarity with retail inventory management and merchandising.
• Demonstrated problem-solving skills and ability to handle difficult customer situations.
• Flexibility to work various shifts including weekends and holidays.

Responsibilities:

• Greet customers warmly and provide prompt, courteous service at the point of sale.
• Accurately process cash, credit, and debit transactions using the store’s POS system.
• Handle customer inquiries, complaints, and returns in a professional and solution-oriented manner.
• Assist with stocking shelves, organizing merchandise, and maintaining store cleanliness.
• Collaborate with team members to ensure smooth store operations and support special promotions or events.

Skills:

The required skills such as basic math and communication are essential for accurately processing transactions and engaging customers effectively throughout their shopping experience. Customer service skills are used daily to build rapport, resolve issues, and ensure customer satisfaction, which directly impacts store reputation and sales. Attention to detail is critical when handling cash and operating the POS system to prevent errors and discrepancies. Preferred skills like familiarity with inventory management. Problem-solving and adaptability skills enable the CSR to manage unexpected situations calmly and maintain a positive shopping environment.