Quality Assurance Manager in Dunn, North Carolina at Arc3 Gases

Position Summary

Arc3 Gases, Inc. (Arc3) is seeking a Quality Assurance Manager to lead and manage Arc3s quality management system across all applicable locations. This role will be responsible for developing, implementing, and maintaining the companys quality programs with a special emphasis on the filling, distribution, and sale of industrial gases in cylinder, microbulk and bulk form.

The Quality Assurance Manager will serve as the primary owner of Arc3's quality systems, including document control, operational audits, corrective actions, quality training, supplier qualification, inspection programs, and continuous improvement initiatives. The position works closely with Operations, Safety, Human Resources, Branch Management, Fill Plant Personnel, and the Regulatory Compliance team.

The successful candidate will be highly organized, detail-oriented, capable of managing multiple projects simultaneously, and committed to driving a culture of quality throughout Arc3.

Essential Responsibilities

Quality Culture Leadership

• Promote a proactive quality culture throughout Arc3.
• Partner with operations leaders to improve quality awareness.
• Provide coaching and guidance regarding quality expectations.
• Develop tools that simplify compliance while improving consistency.

Quality Management System Administration

• Maintain and improve Arc3's company-wide quality management system.
• Standardize quality processes across all branches, production facilities, and gas plant operations.
• Develop and maintain quality policies, procedures, forms, manuals, and work instructions.
• Coordinate regular quality system reviews with leadership.
• Monitor quality performance and develop key performance indicators (KPIs).

Document Control

Serve as Arc3's Document Control Administrator by:

• Maintaining controlled SOPs, manuals, forms, policies, and quality records.
• Coordinating document creation, revision, approval, issuance, and archival.
• Managing revision histories and change-control documentation.
• Ensuring obsolete documents are removed from circulation.
• Conducting regular reviews of controlled documents.

Internal Operational Audit Program

• Develop and maintain an internal operational audit schedule.
• Perform quality audits at branch locations, fill plants, and gas plants.
• Assess compliance with company procedures and quality standards.
• Track audit findings and corrective action requirements.
• Verify effectiveness of corrective measures.
• Support preparation for customer audits and third-party inspections.

Corrective Action & Continuous Improvement

• Lead investigations involving quality deficiencies and process failures.
• Facilitate root cause analyses.
• Manage corrective and preventive action (CAPA) programs.
• Maintain corrective action tracking systems.
• Evaluate recurring issues and identify improvement opportunities.
• Recommend process improvements that improve consistency and reduce risk.

Training Program Administration

• Maintain quality and GMP-related training programs.
• Track employee qualifications and required refresher training.
• Ensure required documentation is completed and maintained.
• Coordinate quality training with Operations and Regulatory Compliance.
• Support onboarding and qualification of personnel involved in regulated activities.

Facility and Operational Inspections

• Conduct routine quality inspections of production and operational facilities.
• Review housekeeping, sanitation, contamination control, and facility conditions.
• Verify compliance with documented procedures.
• Track inspection findings through resolution.
• Support branch management with quality improvement initiatives.

Supplier Quality Program

• Administer supplier qualification and approval programs.
• Maintain approved supplier lists.
• Conduct supplier performance reviews.
• Monitor supplier quality trends and corrective actions.
• Coordinate supplier audits when appropriate.

Quality Records Administration

• Maintain quality records retention requirements.
• Ensure audit-ready documentation at all times.
• Manage inspection, calibration, training, audit, and compliance records.
• Coordinate document requests related to external audits, investigations, customer inquiries, and quality reviews.

Position Summary

Arc3 Gases, Inc. (Arc3) is seeking a Quality Assurance Manager to lead and manage Arc3s quality management system across all applicable locations. This role will be responsible for developing, implementing, and maintaining the companys quality programs with a special emphasis on the filling, distribution, and sale of industrial gases in cylinder, microbulk and bulk form.

The Quality Assurance Manager will serve as the primary owner of Arc3's quality systems, including document control, operational audits, corrective actions, quality training, supplier qualification, inspection programs, and continuous improvement initiatives. The position works closely with Operations, Safety, Human Resources, Branch Management, Fill Plant Personnel, and the Regulatory Compliance team.

The successful candidate will be highly organized, detail-oriented, capable of managing multiple projects simultaneously, and committed to driving a culture of quality throughout Arc3.

Essential Responsibilities

Quality Culture Leadership

• Promote a proactive quality culture throughout Arc3.
• Partner with operations leaders to improve quality awareness.
• Provide coaching and guidance regarding quality expectations.
• Develop tools that simplify compliance while improving consistency.

Quality Management System Administration

• Maintain and improve Arc3's company-wide quality management system.
• Standardize quality processes across all branches, production facilities, and gas plant operations.
• Develop and maintain quality policies, procedures, forms, manuals, and work instructions.
• Coordinate regular quality system reviews with leadership.
• Monitor quality performance and develop key performance indicators (KPIs).

Document Control

Serve as Arc3's Document Control Administrator by:

• Maintaining controlled SOPs, manuals, forms, policies, and quality records.
• Coordinating document creation, revision, approval, issuance, and archival.
• Managing revision histories and change-control documentation.
• Ensuring obsolete documents are removed from circulation.
• Conducting regular reviews of controlled documents.

Internal Operational Audit Program

• Develop and maintain an internal operational audit schedule.
• Perform quality audits at branch locations, fill plants, and gas plants.
• Assess compliance with company procedures and quality standards.
• Track audit findings and corrective action requirements.
• Verify effectiveness of corrective measures.
• Support preparation for customer audits and third-party inspections.

Corrective Action & Continuous Improvement

• Lead investigations involving quality deficiencies and process failures.
• Facilitate root cause analyses.
• Manage corrective and preventive action (CAPA) programs.
• Maintain corrective action tracking systems.
• Evaluate recurring issues and identify improvement opportunities.
• Recommend process improvements that improve consistency and reduce risk.

Training Program Administration

• Maintain quality and GMP-related training programs.
• Track employee qualifications and required refresher training.
• Ensure required documentation is completed and maintained.
• Coordinate quality training with Operations and Regulatory Compliance.
• Support onboarding and qualification of personnel involved in regulated activities.

Facility and Operational Inspections

• Conduct routine quality inspections of production and operational facilities.
• Review housekeeping, sanitation, contamination control, and facility conditions.
• Verify compliance with documented procedures.
• Track inspection findings through resolution.
• Support branch management with quality improvement initiatives.

Supplier Quality Program

• Administer supplier qualification and approval programs.
• Maintain approved supplier lists.
• Conduct supplier performance reviews.
• Monitor supplier quality trends and corrective actions.
• Coordinate supplier audits when appropriate.

Quality Records Administration

• Maintain quality records retention requirements.
• Ensure audit-ready documentation at all times.
• Manage inspection, calibration, training, audit, and compliance records.
• Coordinate document requests related to external audits, investigations, customer inquiries, and quality reviews.

Qualifications

Education

• Bachelor's degree in Quality Management, Engineering, Industrial Technology, Life Sciences, Business Administration, or related field preferred.
• Equivalent industry experience may be considered.

E xperience

• Minimum 5 years of quality assurance, quality management, regulatory compliance, auditing, manufacturing, industrial gas, pharmaceutical, food-grade, or similarly regulated industry experience.
• Experience managing quality systems and document control programs.
• Experience conducting internal audits and working with external auditors.
• Experience leading corrective action investigations and continuous improvement initiatives.

Preferred Qualifications

• Experience with Medical Gas GMP requirements.
• Experience with FDA-regulated processes.
• Experience with industrial gas operations.
• Certified Quality Auditor (CQA), Certified Manager of Quality/Organizational Excellence (CMQ/OE), ASQ certification, or similar credential preferred.
• ISO 9001 auditing experience preferred.