Director, Behavioral Health in Panama City, Florida at Pancare of Florida Inc

We are hiring!

We are looking for a Director, Behavior Health, to join our Behavioral Health team. The Director, Behavioral Health, manages day-to-day operations of assigned behavioral health clinics and services under the direction of the Chief Behavioral Health Officer (CBHO). The Director supervises assigned staff, coordinates patient access and clinical workflows, and monitors productivity, service quality, and operational compliance. The Director implements approved priorities and escalates matters requiring executive, clinical, or budgetary decisions beyond delegated authority.

This position is located in Panama City, Florida.

Your responsibilities include the following:

• Provide operational leadership for assigned behavioral health clinics and services, including telehealth, school-based, and mobile services as designated
• Implement departmental priorities, approved procedures, and service expectations established by the Chief Behavioral Health Officer
• Coordinate daily operations, provider schedules, staffing coverage, patient access, and continuity of services across assigned locations
• Track encounter volume, productivity, appointment availability, referral follow-through, and service quality; provides routine operational reports to the CBHO
• Coordinate with medical, dental, school-based, and other PanCare teams to support integrated care, timely warm handoffs, and effective patient workflows
• Supervise designated team leads, clinical staff, and administrative staff within assigned programs; provides coaching, workflow support, and performance feedback
• Oversee the daily tracking and coordination of internal and external behavioral health referrals, including scheduling, follow-up, and escalation of access barriers
• Implement established behavioral health policies and procedures and monitors assigned sites for documentation, confidentiality, quality, and accreditation readiness
• Maintain a respectful, accountable, and collaborative work environment that supports consistent, patient-centered care.
• Supports adherence to privacy, confidentiality, and records-management requirements; reports concerns through established PanCare channels
• Participate in recruitment, onboarding, staff training, performance evaluations, and personnel recommendations in coordination with the CBHO and Human Resources
• Address routine staff, patient, and partner concerns promptly and escalate significant or unresolved issues to the CBHO
• Promote staff development, team communication, interdisciplinary cooperation, and consistent use of approved clinical and administrative workflows
• Coordinate operational responses to patient safety concerns and urgent clinical referrals in accordance with established protocols and licensed provider responsibilities
• Monitor departmental performance against approved productivity, patient-access, and quality goals and follows up on identified operational gap
• Identifie operational improvement opportunities and recommends workflow or resource changes to the CBHO for review and approval
• Participate in community and interagency meetings related to assigned operations when designated by the CBHO
• Follow and abide by facility policies, procedures, and Corporate Compliance Program, as applicable to role and responsibilities

Required Skills:

• Master's degree in social work, psychology, counseling, or a related field
• 5-7 years of experience in behavioral health management or clinical services
• At least 3 years in a leadership or supervisory role, managing teams and overseeing programs
• Experience working with mental health and substance use populations
• Familiarity with regulatory requirements, clinical best practices, and quality improvement processes

Preferred skills:

• Current Florida clinical licensure (LMHC, LCSW, or LMFT)
• Experience working in a Federally Qualified Health Center (FQHC)
• Experience with healthcare revenue cycle operations, including billing workflows, encounter documentation, and revenue performance monitoring
• Experience with grant management, including deliverable tracking, reporting, compliance, and coordination of grant-funded activities
• Experience managing substance use disorder (SUD) and medications for opioid use disorder (MOUD) programs, including service coordination, treatment workflows, and regulatory compliance
• Ability to communicate clearly and effectively with clients, team members, healthcare providers, and community organizations.

PanCare provides a comprehensive benefits package to include medical, dental, and vision insurance. In addition, to health coverage, we offer 14 paid holidays and 3 weeks of paid vacation per year. Employees are also eligible to participate in our 403(b) plan with a 6% employer match and 3% base employer contribution.

Join PanCare of Florida and be part of a dedicated team that is committed to delivering high-quality healthcare to our communities. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients. If you're ready to take the next step in your career and contribute to our mission, we encourage you to apply today. Together, we can continue to improve patient outcomes and build healthier communities.

PanCare of Florida is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.