Director, Project Management Office in Irvine, California at Insight Investments Corp
Job Description
The PMO Director is responsible for leading and optimizing the Project Management Office (PMO), ensuring the successful delivery of customer-facing IT infrastructure, cloud, networking, cybersecurity, and professional services engagements.
This role provides operational leadership across the project lifecycle, with accountability for project profitability, delivery quality, resource coordination, customer satisfaction, and operational efficiency.
The PMO Manager will establish standardized project management methodologies, improve execution predictability, and ensure projects are delivered on time, within budget, and in accordance with contractual scope and customer expectations.
As a key member of the Professional Services leadership team, this individual will work closely with Sales, Solution Architects, Engineering, Finance, and Operations to maximize revenue realization, optimize resource utilization, and drive continuous improvement.
PMO MissionMaximize revenue opportunities while delivering projects on time, within budget, and to the agreed scope, consistently exceeding customer expectations through exceptional quality, operational excellence, and successful project outcomes.
Key Responsibilities1. PMO Leadership & Governance- Lead, develop, and manage the PMO team, including Project Managers and Project Coordinators.
- Establish and maintain standardized project management methodologies, policies, processes, and best practices.
- Define project governance standards, including project initiation, planning, execution, monitoring, change control, and closure.
- Develop standardized project templates, including project plans, status reports, RAID logs, change requests, and project closeout documentation.
- Implement project delivery standards appropriate for fixed-fee, time-and-materials, and recurring services engagements.
- Establish clear escalation procedures for project risks, delivery challenges, and customer issues.
- Drive a culture of accountability, ownership, customer focus, and continuous improvement.
- Provide oversight of the professional services project portfolio to ensure successful delivery.
- Ensure projects are executed in accordance with approved Statements of Work (SOWs), budgets, schedules, and quality standards.
- Monitor project milestones, deliverables, dependencies, and customer commitments.
- Identify and mitigate delivery risks before they impact project performance.
- Ensure effective coordination between Project Managers, Engineering, Solution Architects, Sales, and customers.
- Oversee project change management to prevent scope creep and protect project profitability.
- Ensure timely project acceptance, completion, and financial closure.
- Support executive-level escalations and recovery plans for at-risk projects.
- Own PMO operational performance related to project profitability, revenue realization, and cost management.
- Monitor project budgets, actual labor consumption, remaining effort, and estimated cost to complete.
- Ensure project execution aligns with approved financial assumptions and contractual commitments.
- Partner with Finance and Services leadership to maintain accurate project revenue and margin forecasts.
- Identify opportunities to accelerate project completion, milestone billing, and revenue recognition.
- Minimize unbilled services, revenue leakage, write-offs, and unapproved scope changes.
- Ensure timely processing of project milestones, customer acceptance, and billing triggers.
- Track project financial variances and implement corrective actions when performance deviates from plan.
- Collaborate with Sales and Services leadership to identify additional revenue opportunities through change orders and expanded customer requirements.
- Coordinate with Engineering leadership and resource management to align project demand with available technical capacity.
- Maintain visibility into active and forecasted project resource requirements.
- Identify scheduling conflicts, capacity constraints, and delivery bottlenecks.
- Optimize project scheduling to improve engineering utilization and reduce nonproductive time.
- Support resource forecasting based on sales pipeline, backlog, and committed projects.
- Escalate resource shortages that threaten customer commitments or project financial performance.
- Improve project readiness to minimize delays caused by missing equipment, incomplete prerequisites, or unavailable resources.
- Establish consistent customer communication and project reporting standards.
- Ensure customers have clear visibility into project status, milestones, risks, and required decisions.
- Maintain strong relationships with key customer stakeholders throughout the project lifecycle.
- Oversee the management of customer expectations, escalations, and project satisfaction.
- Ensure timely resolution of delivery issues and customer concerns.
- Implement customer feedback mechanisms and project satisfaction measurements.
- Promote proactive communication and transparency to strengthen customer trust.
- Support account teams in identifying opportunities to expand customer relationships through successful project execution.
- Establish a structured sales-to-delivery handoff process.
- Review SOWs for delivery readiness, including scope, assumptions, dependencies, timelines, and resource requirements.
- Ensure project budgets and labor estimates are aligned with contracted services.
- Identify potential delivery risks before project initiation.
- Collaborate with Sales and Solution Architects to resolve scope ambiguities and project assumptions.
- Ensure customer responsibilities and prerequisites are documented and communicated.
- Support project kickoff meetings and establish clear ownership of deliverables and commitments.
- Develop and maintain PMO dashboards and executive reporting.
- Track project delivery performance, profitability, schedule adherence, and customer satisfaction.
- Conduct regular portfolio reviews with Professional Services leadership.
- Identify recurring delivery challenges and implement corrective improvements.
- Establish lessons-learned and post-project review processes.
- Improve project management tools, automation, reporting, and workflow efficiency.
- Develop scalable PMO processes that support business growth without unnecessary administrative overhead.
- 7+ years of project management experience, including at least 3 years leading project teams or a PMO function.
- Experience working within an IT VAR, systems integrator, managed services provider, or IT professional services organization.
- Demonstrated experience managing multiple concurrent customer-facing technology projects.
- Strong understanding of project financial management, including labor budgets, gross margin, cost-to-complete, and revenue forecasting.
- Experience managing fixed-fee and time-and-materials projects.
- Proven ability to implement project management standards and improve delivery performance.
- Experience working with technical delivery teams and cross-functional business stakeholders.
- Demonstrated success managing customer escalations and complex delivery challenges.
- Working knowledge of enterprise IT infrastructure, including servers, storage, networking, virtualization, cloud, cybersecurity, and data protection.
- Understanding of IT solution delivery lifecycles, including procurement, staging, implementation, migration, testing, and customer acceptance.
- Familiarity with SOWs, project estimates, change orders, and customer contracts.
- Experience with project management and professional services automation (PSA) platforms.
- Proficiency in Microsoft Project, Smartsheet, Microsoft 365, or equivalent tools.
- Strong financial analysis, forecasting, reporting, and operational planning capabilities.
- PMP certification.
- Bachelor's degree in Business Administration, Information Technology, Project Management, or a related discipline.
- Experience with IT professional services automation and resource management systems.
- Familiarity with ITIL, Agile, Waterfall, and hybrid project management methodologies.
- Experience supporting a growing or transforming professional services organization.
- Previous responsibility for PMO financial and operational performance.
Financial Acumen: Understands the relationship between project execution, labor consumption, revenue realization, and profitability.
Operational Discipline: Establishes clear processes, accountability, and predictable execution without introducing unnecessary bureaucracy.
Customer Focus: Balances customer satisfaction with contractual obligations, scope management, and financial performance.
Cross-Functional Collaboration: Builds effective relationships across Sales, Engineering, Finance, and Operations.
Problem Solving: Proactively identifies delivery risks and develops practical solutions.
Communication: Clearly communicates project performance, financial exposure, risks, and decisions to customers and executive leadership.
Continuous Improvement: Uses operational data, lessons learned, and team feedback to improve delivery efficiency and scalability.
People Leadership: Coaches, develops, and holds project management personnel accountable for performance and results.
Insight Investments, Corp is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.
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