Residential Aide in Little Rock, Arkansas at Depaul Usa Inc

TITLE: Residential Aide
FLSA CLASSIFICATION: Non-exempt
HOURS: Full Time, Part Time and PRN
RESPONSIBLE TO: Associate Director
DIRECT REPORTS: None
LOCATION: 3405 W. Roosevelt Rd Little Rock, AR
SALARY: $16.00 per hour, paid bi-weekly

Please visit www.depaulusa.org to learn more.

Program Description
Depaul USA operates the Little Rock Micro Home Village, a project that is providing safe, dignified, temporary housing for individuals and families experiencing homelessness. The Village provides residents with access to micro homes, emergency shelter, case management, supportive services, and connections to community resources to help them achieve greater stability and transition toward permanent housing. The onsite Community Center serves as a hub for services and includes a 32-bed emergency shelter, showers and bathrooms, laundry facilities, training space, and a commercial kitchen and dining area. Depaul USA staff work collaboratively with residents and community partners to provide individualized support, address barriers to housing, and advance the organization's mission of ending homelessness through housing and supportive services.

Position Description
Residential Aides support the daily operations of the Little Rock Micro Home Village, a 24/7 program serving individuals and families experiencing homelessness. This position provides direct, day-to-day support to residents of the micro homes and individuals staying in the emergency shelter, helping maintain a safe, clean, and welcoming environment. Residential Aides assist residents with basic needs, encourage independent living skills, respond to concerns and emergencies, and connect residents with appropriate program staff when additional support is needed.

Primary Duties and Responsibilities
Essential Functions
• Monitor the general well-being of residents throughout the Village, including the micro-home and emergency shelter areas.
• Provide residents with assistance and guidance related to basic needs, daily routines, hygiene, and independent living skills, while encouraging personal responsibility and independence.
• Maintain a safe, respectful, and welcoming environment for residents, visitors, volunteers, and staff.
• Conduct regular checks of the facility and common areas to identify safety concerns, maintenance needs, or other issues requiring attention.
• Monitor program supplies, including hygiene items, linens, laundry supplies, and other basic necessities. Ensure supplies are available and notify the appropriate staff when items need to be replenished.
• Assist with daily upkeep of the facility, including common areas, bathrooms, laundry areas, and other shared spaces.
• Support residents in accessing meals, laundry facilities, showers, and other available program resources.
• Encourage resident participation in scheduled activities, community meetings, and other program events.
• Build positive and professional relationships with residents and respond to questions, concerns, and conflicts in a respectful and supportive manner.
• Use appropriate de-escalation techniques when responding to difficult situations and follow established procedures for emergencies and safety concerns.
• Communicate resident concerns, observed needs, and significant changes in behavior or circumstances to the appropriate Case Manager or Associate Director.
• Maintain familiarity with residents' service plans as appropriate and support Case Managers in reinforcing established goals and expectations.
• Document resident interactions, incidents, facility concerns, and other relevant information accurately and promptly.
• Complete shift logs and communicate important information to incoming staff to ensure continuity between shifts.
• Greet visitors, volunteers, and community partners and follow established visitor and facility access procedures.
• Assist with resident check-in and intake procedures as assigned, including completing required paperwork and notifying appropriate staff of new arrivals.
• Coordinate with Case Managers and other program staff regarding resident needs, appointments, referrals, and follow-up.
• Follow program policies, procedures, safety requirements, and confidentiality standards.

Additional Tasks and Responsibilities
• Assist with preparing common areas and program spaces for activities, meetings, and special events.
• Assist with coordinating transportation or appointments for residents as directed.
• Communicate maintenance needs and facility concerns to the appropriate staff and assist with coordinating repairs when requested.
• Provide general support to volunteers and help ensure volunteer activities are conducted safely and appropriately.
• Participate in staff meetings, training, and professional development.
• Perform other duties as assigned by Depaul USA.

General Responsibilities
• Stays informed of current local and national events, trends, and issues (wherever possible) that impact Depaul USA’s work with the homeless.
• Strives continuously to develop the role in collaboration with the supervisor to ensure that all tasks are undertaken effectively and appropriately, meeting the strategic goals and objectives of Depaul USA.
• Participates in internal/external meetings as required and attends training events, conferences, and other functions as necessary. Participates in regular supervision and annual appraisal and helps in identifying your job-related development and training needs.
• Ensures adherence to all Depaul USA policies and procedures, particularly those relating to Health and Safety, Safeguarding, Code of Practice, and Confidentiality.
• Contributes to the effective implementation of Depaul USA’s Equal Opportunities Policy as it affects both the organization and its work with this client group.
• Undertakes the role professionally, always maintaining a high-quality work standard and always working in accordance with the Vision, Mission, and Values of Depaul USA.
• Undertakes any other duties that may be required which are commensurate with the role.

Qualifications
The ideal candidate is dependable, compassionate, and able to work effectively with individuals experiencing homelessness or other challenges.
• High school diploma or GED required.
• At least one year of experience working with underserved populations preferred.
• Experience in residential services, shelter programs, or social services is desirable.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to respond calmly to challenging situations and work independently.
• Ability to maintain professional boundaries and confidentiality.
• Basic computer skills and ability to complete accurate documentation.
• CPR and First Aid certification, or ability to obtain certification within 60 days of hire.
• Commitment to the mission and values of Depaul USA.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. In the course of performing the job, the person in this position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (20lbs), lifting (20lbs), operating a computer keyboard, firm/strong grasping and repetitive hand control, making and receiving telephone calls. Subject to outside environmental conditions.

Special Requirement
• Must possess a valid driver's license and comply with Depaul USA’s Motor Vehicle Policy during the course of employment. Additionally, occasional use of a personal vehicle may be necessary.

Work Schedule
• In-person position based at the Little Rock Micro Home Village, located at 3405 W. Roosevelt Rd., Little Rock, AR.
• The program operates 24 hours a day, 7 days a week. Schedules will vary based on program needs and may include day, evening, overnight, and weekend shifts.
• Full-time, part-time, and PRN positions are available. Employees must be available to work their assigned schedules, including weekends and holidays as needed.

Benefits
Benefits vary based on employment status (full-time or part-time).
• Medical, dental, and vision coverage for employees and eligible dependents (Full-Time Only)
• Employer-paid Basic Life/AD&D and Short- and Long-Term Disability coverage (Full-Time Only)
• 401(k) retirement plan with employer matching (Full-Time and Part-Time)
• Vacation and personal leave (Full-Time Only)
• Sick leave (Full-Time and Part-Time)
• 10 observed holidays (Full-Time and Part-Time)

Background Checks
A background check (including a criminal records check) must be completed as part of the hiring process. Failure to satisfactorily complete the background check may affect application status or applicants’ employment status.

Declaration
This job description is intended to accurately reflect the position's duties, responsibilities, and requirements. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Depaul USA and management reserve the right to modify, add, or remove duties and assign other tasks as necessary.

Equal Opportunity Employment Statement
Depaul USA is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

Thank you for considering Depaul USA! To apply, please submit your resume.

Deadline: Until Filled

To apply for this position, please visit: https://jobs.appone.com/DepaulUSA