Care Navigator I in Klamath Falls, Oregon at KLAMATH BASIN BEHAVIORAL HEALTH

Job Title: Care Navigator I

Shift: M-F; This position will fluctuate within the business hours of 7:30AM to 6PM for a 40 hour work week

Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, the ability to pay down student loans, and excellent benefits. Located in beautiful Southern Oregon.

The National Health Service Core (NHSC) Loan Repayment Program is open to licensed primary care medical, dental, and mental and behavioral health providers who are employed by accredited sites.

WHAT IS GREAT ABOUT THIS OPPORTUNITY

Vision: Sharing the power of mental wellbeing

Mission: Providing compassionate care throughout our community

At KBBH, we put people first; our clients, our community, and our team members. We take pride in supporting the whole person, and that commitment extends to the way we show up for one another every day.

You’ll also enjoy life in a welcoming community surrounded by Southern Oregon’s natural beauty that is perfect for hiking, biking, kayaking, ziplining, fishing, and outdoor wellness.

Pay Range

Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education and experience as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.

Salary: $21.25 - $26.55 DOE

Big benefits package and KBBH pays up to 92% of insurance premiums for you and your family.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 403(b) Retirement Plan with 8% Employer Match
• 15 Paid Vacation Days (increases with milestone tenure)
• Accrued Wellness Days
• Life Insurance
• Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Discounts
• Employee Assistance Program (EAP)
• Wellness Program
• Tuition Reimbursement Program
• Employee Scholarship Program
• Certified student loan forgiveness work location

About the Role

As a Care Navigator I, you are an essential member of a multidisciplinary team supporting individuals as they work toward improved wellbeing. You help clients navigate behavioral health, medical, social, and legal challenges with compassion and clarity.

Your work strengthens the connection between clients and the care they need most. By fostering trust, coordinating services, and building skills alongside clients, you help them feel empowered, supported, and capable as they move forward in their recovery journey.

This role centers on human connection by partnering with KBBH therapists, psychiatric providers, community partners, and medical providers to ensure each client receives care that is coordinated, strengths based, and aligned with their goals.

Key Responsibilities

Help clients access care and essential supports

• Conduct screenings and assist clients with Oregon Health Plan applications and renewals
• Identify and reduce barriers to accessing services
• Communicate information clearly and ensure clients understand the process

Coordinate referrals and ensure timely follow through

• Receive, process, and track referrals within established timelines
• Follow up with clients, document outcomes, and communicate with providers
• Guide clients and families in transitions to additional or alternative care

Strengthen communication between providers and clients

• Serve as the primary contact for collaboration between the primary care provider and behavioral health/psychiatry team
• Work closely with therapists, prescribers, and community partners
• Participate in team meetings to share essential information and carry out team recommendations

Support clients in building skills and achieving treatment goals

• Provide case management and skills building services
• Offer group treatment and skills building in accordance with treatment plans
• Assist clients in meeting engagement, outreach, and follow up goals

Ensure safe, ethical, and compliant care

• Comply with HIPAA, Oregon Administrative Rules, and confidentiality requirements
• Document all services accurately and within required timelines
• Engage in professional development to enhance knowledge and practice

Success in This Role Looks Like

• Clients feel supported, respected, and engaged in their care
• Referrals and documentation are completed accurately and on time
• Communication across teams is clear, timely, and collaborative
• Barriers to care are identified and reduced
• You show up as a steady, empathetic presence in clients’ lives and in team interactions

Required Skills & Abilities

• Strong communication, collaboration, and rapport building skills
• Ability to observe, document, and communicate client needs
• Competence in basic assessment under supervision
• Strong organizational and coordination skills
• Ability to remain calm, supportive, and solutions focused
• Commitment to cultural sensitivity and inclusive care

Education & Experience: Must meet Oregon State (OARS) and MHACBO.org requirements for QMHA certification:

• Bachelor’s degree in a behavioral science field
• A combination of at least three years of relevant work, education, training, or experience

Licenses & Certifications

• Valid Oregon driver’s license
• Insurable driving record
• Must meet MHACBO QMHA certification requirements and maintain certification for the duration of employment

If you’re seeking meaningful work where you can uplift others, collaborate with supportive colleagues, and help strengthen your community, we’d love to meet you.

Apply today! and take the next step toward meaningful work at KBBH.

Other Considerations: Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, veteran status, or any other basis protected by law. Employment decisions are based on qualifications, merit, and agency need.