Program Integrity - Temporary Intake Specialist in Saint Paul, Minnesota at ATA Services, Inc.

ATA Services, Inc., is looking for a Program Integrity – Temporary Intake Specialist for our client Minnesota's Office of Inspector General. This position is full-time, long-term and in-office for a short period at the beginning of the contract, after which telework will be an option.

The pay rate range is $30-$43.

Job Overview: Provide administrative intake and referral support for program integrity operations by receiving, recording, and conducting preliminary screening of public tips concerning suspected fraud, waste, abuse, or noncompliance. This position initiates the official intake process, applies established risk assessment criteria, and routes referrals to the appropriate investigative or program integrity teams for further review.

Primary Responsibilities:

• Receive and document tips: Process tips received through designated reporting channels. Enter allegations, supporting information, and attachments into the intake or case management system accurately and promptly.

• Initiate official intake: Create intake records, assign tracking numbers, categorize allegations, and identify the programs, providers, or individuals involved. Check for duplicate tips or related records.

• Review information for completeness: Identify missing information and, when authorized, contact the reporting party for clarification. Clearly distinguish reported allegations from verified information.

• Apply established risk criteria: Screen tips using approved criteria, such as potential financial exposure, risk to participant health or safety, ongoing activity, available supporting information, and program jurisdiction. Document the screening results and assigned priority.

• Route referrals: Use established referral procedures to direct tips to the appropriate investigative or program integrity team or supervisor. Prepare concise intake summaries explaining the allegation, relevant information, risk indicators, and reason for referral.

• Escalate urgent or unclear matters: Promptly notify designated staff of immediate safety concerns, significant risk indicators, uncertain jurisdiction, or matters requiring supervisory judgment.

• Maintain records and track status: Record referral dates, receiving teams, follow-up requests, and intake status. Maintain organized records and support reporting on intake volume, processing time, and pending referrals.

• Protect sensitive information: Handle personal information, allegations, and supporting records according to department requirements for confidentiality, access, retention, and secure information sharing.

Required Knowledge Skills and Abilities:

• Experience in administrative support, intake processing, records management, or comparable work.

• Ability to review information systematically and apply established procedures consistently.

• Strong data entry, organizational, and written communication skills.

• Ability to prepare clear, objective summaries of allegations and supporting information.

• Sound judgment when handling sensitive information and identifying matters requiring escalation.

• Ability to manage multiple referrals, meet processing timelines, and communicate respectfully with members of the public and internal staff.

Preferred Experience:

Experience supporting government programs, complaint intake, compliance operations, investigations, or human services, including use of case management or document tracking systems.

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.