Suicide Prevention and Recovery Case Manager in Mashpee, Massachusetts at Mashpee Wampanoag Tribe

Job Summary

Under the supervision of the Substance Use Disorder (SUD) Program Manager, the Suicide Prevention and Recovery Case Manager (SPRCM), will provide complete and customized case management for tribal members in the SUD TOR and Suicide Prevention programs to support mental, social, and physical well-being. The employee will provide information to clients on resources and services available to them, provide appropriate referrals to external partner agencies, create “safe spaces” that allow for cohesive working relationships to be formed, and act as a resource for clients.

Key responsibilities include:

• Conduct client assessments and intake and develop service plans to address identified needs.

• Build relationships with community-based organizations and government agencies to identify appropriate, available, and current resources and services.

• Collaborate with staff in other Tribal departments to coordinate client services and support.

• Provide referrals to IHS Mental Health Services, as needed.

• Conduct routine follow-ups to support appointment attendance and continuity of care.

• Maintain client databases to track services, efforts, and outcomes, and prepare required reports.

• Develop individualized safety plans as needed.

• Provide immediate grief support and connect clients to counseling resources.

• Establish and facilitate support groups for survivors and provide resources for coping with loss.

• Assist clients with navigating forms and systems to access programs and services.

• Support the development and maintenance of referral processes for internal and external programs and services.

• Attend local coalition meetings focused on social service supports and related topics.

• Support the development of educational materials (e.g., pamphlets and online resources) on warning signs and risk factors for distribution in schools, workplaces, and community centers.

• Assist in integrating suicide prevention strategies into TOR programming (e.g., weekly Peer Recovery Meetings, weekly one-on-ones, and Healing Fires).

• Perform other related duties as assigned by the Substance Use Disorder Program Manager.

Knowledge, Abilities and Skills:

• Knowledge of health and social service resources, including relevant state and federal programs, and proficiency in Microsoft Office.

• Strong interpersonal, communication, and organizational skills, with the ability to work sensitively and effectively with clients, staff, caregivers, and community partners.

• Ability to manage confidential information, maintain accurate records, respond effectively in emergencies, adapt to changing situations, and work independently while prioritizing multiple responsibilities.

• Experience working with individuals facing mental health, substance use, and/or physical challenges, with patience, sound judgment, and professionalism.

Education and Experience:

• High School Diploma or GED required. Bachelor’s Degree is preferred.

• Three to five (3-5) years’ experience in case management services; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.

• Licensed Social Workers (LSW) are strongly encouraged to apply

Requirements:

• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and clients simultaneously.

• Knowledge of 12-step philosophy and substance use disorder services preferred. Persons in recovery are encouraged to apply.

• Ability to work effectively, sensitively, and confidentially in a substance-free, recovery-oriented environment with staff and clients in recovery.

• CPR/First Aid certification required within 3 months of hire and maintained thereafter.

• Ability to travel independently to multiple locations as needed.

Additional Requirements: Must hold a valid Driver’s License. Required to pass a comprehensive background check and drug-screening test. Must be able to travel for official business on occasion. Must be able to attend meetings evenings and/or weekends on occasion and as needed.