Night Service Manager | Kitchen Exhaust Cleaning (KEC) in Franklin Park, Illinois at Nelbud

Not every leadership role is behind a desk.

At NELBUD, our Night Service Managers lead from the front, coaching teams, solving problems, and helping protect restaurants and commercial kitchens from fire hazards.

We're looking for an experienced, hands-on leader who can manage overnight field operations, develop technicians, and maintain high standards of safety, quality, and customer service.

If you have a background in kitchen exhaust cleaning and are ready to take the next step in your career, we'd love to meet you.

This position works overnight shifts, typically beginning between 6:00 PM and midnight, depending on customer schedules. Candidates must be flexible with varying overnight schedules based on business needs.

We offer:

• Competitive pay

• Career advancement opportunities

• Paid training and ongoing development

• Insurance benefits, including medical, dental, vision, life, and disability

• 401(k)

• Paid time off and holidays

• Company vehicle for qualified drivers

• Employee assistance program

• A culture built on teamwork, safety, and professional growth

As a Night Service Manager, you'll oversee nightly operations while leading multiple Lead Technicians and their crews. You'll ensure projects are completed safely, efficiently, and to NELBUD's quality standards while supporting your team and delivering exceptional customer service.

Team Leadership & Development

• Lead, coach, and develop Lead Technicians and their crews.

• Provide hands-on training, guidance, and performance feedback.

• Foster a culture of accountability, teamwork, and safety.

• Support employee development and operational improvement.

Field Operations & Quality

• Plan and coordinate nightly job assignments.

• Ensure projects are completed safely, efficiently, and on schedule.

• Conduct quality inspections before crews leave each job site.

• Ensure compliance with company safety policies and OSHA standards.

• Maintain equipment, tools, and company vehicles.

• Monitor productivity and nightly performance goals.

• Review reports and documentation for accuracy.

Customer Service

• Maintain professional communication with customers.

• Address service concerns and help resolve issues in the field.

• Represent NELBUD professionally while supporting excellent customer service.

We're looking for a leader who enjoys working with people, takes pride in quality work, and thrives in a fast-paced environment.

• Previous leadership experience as a Supervisor, Lead, or Manager.

• Experience in kitchen exhaust cleaning or related field service operations.

• Strong leadership, communication, and problem-solving skills.

• Excellent organizational and time-management abilities.

• Customer-focused mindset with a commitment to quality service.

• Basic computer proficiency, including Microsoft Office.

• Ability to maintain confidentiality and professionalism.

This is a hands-on leadership position. Successful candidates must be able to:

• Work on ladders and rooftops.

• Work in confined spaces around commercial kitchen exhaust systems.

• Lift and carry equipment weighing up to 50 pounds.

• Work in commercial kitchens around grease, heat, and cleaning chemicals.

• Stand, bend, climb, kneel, and work throughout the shift.

• Work indoors and outdoors in varying weather conditions.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

To be considered for this role, candidates must:

• Be at least 20 years of age.

• Have a valid driver's license.

• Have a minimum of three years of driving experience.

• Meet NELBUD's driving standards.

A company vehicle is provided for qualified drivers.

At NELBUD, leadership isn't just a title. It's an opportunity to develop great people, make an impact every night, and build a long-term career with a company that believes in promoting from within.

Ready to lead from the front? Apply today and grow your career with NELBUD!