Deposit Operations Specialist II in Itasca, Illinois at ITASCA BANK & TRUST Company

Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people, both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future. Our ability to serve customers and remain a trusted corporate citizen depends on a dedicated and responsible team. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture. We encourage participation in community and civic activities and support a healthy work/life balance that helps create stronger communities and a better environment for our employees.

The Deposit Operations Specialist II performs a broad range of deposit operations and payment processing functions with accuracy, independence, and sound judgment. Building on the responsibilities of the Deposit Operations Specialist I, this position researches and resolves complex operational issues, performs assigned secondary reviews, and provides technical support to branch personnel and deposit operations staff. The Specialist II works with the Deposit Operations Manager and team lead to support internal controls, recommend process improvements, and assists with training, procedures, reporting, system testing, and audit preparation. This position provides advanced technical support without responsibility for directing departmental work or overseeing staff performance.

Essential Functions

Perform all essential functions of the Deposit Operations Specialist I position, applying advanced knowledge of deposit account servicing, payment processing, reconciliations, digital banking, exception handling, and dispute processing.

Independently research and resolve complex or nonroutine deposit account and payment issues, including exceptions, returns, adjustments, and reconciliation differences across ACH, wire, check, card, and digital payment channels.

Provide technical guidance to branch personnel and deposit operations staff on established procedures, account research, payment processing, and digital banking services. Escalate unresolved issues and matters requiring additional guidance or approval to the team lead or Deposit Operations Manager.

Research unusual account activity and potential fraud indicators, document findings, and promptly escalate concerns through established channels.

Identify recurring issues and recommend improvements to workflows and Operations Center processes.

Assist with researching system issues and testing system updates or new functionality.

Provide backup coverage across assigned departmental functions and participate in business continuity testing as assigned.

Maintain accurate records and documentation, protect confidential information, and follow Bank policies, procedures, and applicable regulatory requirements.

Supervisory Responsibility

NA

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Position Type/Expected Hours of Work

This is a full-time non-exempt position. Department hours of operation are Monday through Friday, 8:00 a.m. through 6:30 p.m. Individual work schedules are set based on business needs.

Travel

None required.

Required Education and Experience

Minimum 5 years of progressively responsible experience in bank deposit operations, including deposit account servicing and payment processing

High School education or GED equivalency

Demonstrated ability to independently research and resolve complex deposit account and payment processing issues

Strong working knowledge of deposit account operations, ACH processing and NACHA rules, wire transfers, check processing, returns, adjustments, and reconciliations

Working knowledge of regulations affecting deposit and payment operations, including Regulation E, Regulation CC, OFAC, and applicable Uniform Commercial Code provisions

Demonstrates professionalism, accountability, and a collaborative, team-oriented approach

Strong attention to detail with the ability to identify suspicious activity, operational risks, and potential fraud

Demonstrates a strong follow-up and follow-through mentality with the ability to take ownership of responsibilities and drives tasks to completion

Proficient in Microsoft Office applications, including Excel, Word, Teams, and Outlook

Effective verbal and written communication skills

Required Education and Experience

Professional designation such as Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), National Check Professional (NCP), or a related certification preferred

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.