Veterinary Client Service Representative in Dartmouth, Nova Scotia at Ethos Veterinary Health

Looking for a Client Service Representative role where you can make a meaningful impact on pets, their families, and your team every day?

Maritime Veterinary Emergency + Specialty Centre (MVESC) is seeking a compassionate, organized, and client-focused professional to join our growing Emergency & Specialty hospital in Dartmouth, Nova Scotia. Opened in May 2024, our 24,000-square-foot facility provides advanced emergency and specialty care for pets throughout the Halifax Regional Municipality in a collaborative, fast-paced environment built for exceptional medicine and outstanding client service.

Compensation

• $19.00–$25.00 per hour, based on experience, skills, and assessment

Schedule

• Three 12-hour shifts per week
  • Weekday shifts: 5:00 p.m. – 8:00 a.m.
  • Weekend coverage: Friday 5:00 p.m. – Monday 8:00 a.m.
• Includes a combination of day, evening, and overnight shifts
• Flexibility to support hospital scheduling needs

Full Time Benefits

• Opportunities for career advancement and continuing education
• Supportive work culture fostering collaboration and growth
• CE Allowance + Uniform Allowance
• Paid Time Off & Sick Time
• Shift & Holiday Premiums
• Medical/Dental/Vision
• RRSP with employer match
• Disability & Life Insurance
• Employee Pet Discount
• CSR Certificate Program
• Access to VetBloom for RACE-approved continuing education and training
• Partnership with Penn Foster Veterinary Technology Program, including scholarship opportunities

Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion
• Deliver an exceptional client experience from arrival through discharge
• Answer and manage a multi-line phone system while prioritizing urgent situations
• Provide clients with timely updates regarding patient status and expected wait times
• Prepare treatment estimates and accurately process payments
• Assist with patient admissions, discharges, and medical record documentation
• Maintain accurate client records using the hospital's electronic medical record system
• Support veterinarians and veterinary teams through effective communication and coordination
• Maintain a clean, organized, and welcoming hospital environment
• Perform additional administrative and client service responsibilities as needed

Qualifications

• Previous experience in a veterinary hospital strongly preferred
• Emergency veterinary experience is an asset
• Passion for delivering exceptional customer service in a client-facing role
• Strong communication, organizational, and multitasking skills
• Calm, compassionate, and professional demeanor during high-pressure situations
• Comfortable working in a fast-paced emergency and specialty environment
• Experience using electronic medical record systems is preferred
• Fluent English speaking and reading skills required

About Maritime Veterinary Emergency + Specialty Centre
Opened in May 2024, MVESC is a modern, 24,000-square-foot Emergency & Specialty veterinary hospital designed to provide exceptional care for pets across the Halifax Regional Municipality and beyond.

Our collaborative team is committed to delivering advanced veterinary medicine while creating an outstanding experience for every client who walks through our doors. Whether you're welcoming an emergency patient or supporting a specialty appointment, you'll play an essential role in helping families through some of their most important moments.
As we continue to grow, we're looking for dedicated team members who value compassion, teamwork, professionalism, and continuous learning.

Surrounding Areas
Our Dartmouth location offers an easy commute for veterinary professionals living throughout the Halifax Regional Municipality and surrounding communities, including:

• Halifax
• Bedford
• Sackville
• Cole Harbour
• Eastern Passage
• Lower Sackville
• Fall River
• Timberlea
• Hammonds Plains
• Enfield
• Elmsdale
• Lantz
• Windsor
• Truro (for those seeking a larger referral hospital environment)

Considering Relocating?
Thinking about making a move to beautiful Nova Scotia? We welcome candidates from across Canada who are looking to build a rewarding career in emergency and specialty veterinary medicine. Enjoy living and working in one of Canada's most vibrant coastal communities while helping shape the future of veterinary care in our growing, state-of-the-art hospital.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.t Nurse