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What is the role of a End User Services Tower Lead at Jobgether?

The End User Services Tower Lead position at Jobgether is a Full-time or part-time position opportunity in the Admin/Clerical/Secretarial field.

Where is this End User Services Tower Lead job located?

Brazil, Other / Non-US, 47834, Brazil

What type of employment is offered for this End User Services Tower Lead role?

Full-time or part-time position

What is the expected salary for this End User Services Tower Lead job?

Compensation will be discussed during the hiring process.

End User Services Tower Lead job near me in Brazil, Other / Non-US at Jobgether

End User Services Tower Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a End User Services Tower Lead based in Brazil.

This is a strategic leadership role responsible for shaping and modernizing the digital workplace and end-user computing environment at a global scale. You will define the vision for next-generation endpoint services, including cloud-based workspaces, virtual application delivery, and AI-enabled devices. The role combines architecture, vendor governance, and operational leadership, with a strong emphasis on user experience and security. You will lead outsourced service providers while ensuring SLA/XLA excellence and continuous service improvement. Acting as a key decision-maker, you will influence endpoint strategy, cost optimization, and sustainability initiatives. This position is ideal for someone who thrives in complex, evolving environments and enjoys driving large-scale transformation.

Accountabilities:

Lead the strategy, design, and evolution of the end-user services ecosystem, ensuring a modern, secure, and scalable digital workplace environment, while balancing cost, performance, and user experience:

Define and execute the long-term roadmap for digital workplace transformation, including DaaS, VDI, cloud-native endpoints, and AI-driven workforce technologies
Oversee global endpoint operations including patch management, device lifecycle, image engineering, and software deployment across Windows and macOS environments
Manage and govern outsourced managed service providers (MSPs), ensuring delivery excellence beyond SLAs and toward experience-driven outcomes (XLAs)
Partner with enterprise security teams to ensure endpoint compliance, strengthen security posture, and reduce organizational attack surface
Lead vendor management for endpoint platforms (UEM/MDM), PC manufacturers, and hardware supply chain partners
Drive cost optimization initiatives across hardware, licensing, and lifecycle management while maintaining service quality
Implement and monitor sustainability initiatives, reducing environmental impact across IT asset lifecycles
Collaborate with local IT and global stakeholders to ensure alignment, execution, and adoption of digital workplace standards

Requirements:

The ideal candidate combines deep technical expertise in endpoint technologies with strong leadership, vendor management, and strategic planning capabilities:

8+ years of experience in IT infrastructure, end-user computing, or digital workplace environments
Strong expertise in Windows and macOS enterprise management
Proven experience with UEM/MDM platforms (e.g., Intune, Autopilot, Apple Business Manager)
Hands-on knowledge of VDI/DaaS solutions (e.g., Azure Virtual Desktop, Windows 365) and cloud-based endpoint strategies
Experience managing large outsourced IT operations or global MSP contracts
Strong background in IT service management (ITSM), AIOps, or DEX monitoring tools (e.g., Nexthink or similar)
Experience in budgeting, OPEX/CAPEX planning, and vendor negotiation
Strong understanding of cybersecurity principles related to endpoint and workplace management
Ability to translate between technical, operational, and executive-level stakeholders
Strong leadership mindset with a focus on execution, accountability, and continuous improvement
Bachelor’s degree in IT, Computer Science, or equivalent practical experience

Benefits:

Competitive salary package aligned with senior leadership responsibilities
Global and remote-first work flexibility
Health, dental, and wellness coverage (varies by region)
Paid vacation, holidays, and parental leave policies
Retirement and savings programs (where applicable)
Professional development and certification support
Exposure to global transformation programs and cutting-edge workplace technologies
Opportunity to lead high-impact digital workplace modernization initiatives
Inclusive, diverse, and collaborative work environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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End User Services Tower Lead in Brazil at Jobgether

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