Lead Outreach Specialist in United States at Accompany Health

Accompany Health is on a mission to give patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice.

We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.

To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.

While our headquarters is in Bethesda, MD, our teams are distributed across the country. If youre eager to make a tangible difference in peoples lives, to help correct long-standing disparities in health care, join us.

The Lead Outreach Specialist is a supervisory role responsible for the performance, quality, and operational discipline of a team of Outreach Specialists (OSs). You'll directly manage a team of OSs and help raise the bar across the broader Outreach function through structured coaching, call audits, and clear performance management.

This is a people-leadership role first. While you'll stay close to the day-to-day and jump in when the team needs you, your primary job is supervision: reading the numbers, protecting time for audits and coaching, catching performance risks early, and keeping the funnel healthy. You'll partner with Outreach and market leadership to hit monthly engagement targets while holding a high standard of quality on every patient interaction.

Oversee onboarding of new team members and keep the team current on processes, workflows, and tools

The base salary range for this full-time position is $75,000-$85,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our talent team can share more about the specific salary range for your preferred location during the hiring process.

To keep our patients, communities and each other safe, you'll be required to comply with Accompany Healths medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.

We embrace diversity and believe it creates a healthier atmosphere: Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.