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What is the role of a Customer Success Manager Sênior at Jobgether?

The Customer Success Manager Sênior position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

What type of employment is offered for this Customer Success Manager Sênior role?

Full-time or part-time position

What is the expected salary for this Customer Success Manager Sênior job?

Compensation will be discussed during the hiring process.

Customer Success Manager Sênior job near me in Brazil, Other at Jobgether

Customer Success Manager Snior

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager Sênior based in Brazil.

As a Senior Customer Success Manager, you will manage and grow a strategic portfolio of B2B and enterprise customers.
You will combine a consultative customer-success approach with strong commercial skills to drive retention and revenue expansion.
The role focuses on identifying upsell and cross-sell opportunities, leading complex renewals, and building long-term executive relationships.
You will use SaaS metrics and customer health indicators to anticipate risks, demonstrate ROI, and guide account strategy.
You’ll engage with C-level stakeholders and collaborate closely with Sales, Pre-Sales, Support, and Product teams.
The environment is technology-driven, collaborative, agile, and focused on measurable business outcomes.
This is a remote-first opportunity for an entrepreneurial, commercially minded professional who thrives on autonomy and strategic account ownership.

Accountabilities:

Manage and grow a portfolio of strategic Tier 1 and Key Account customers, acting as the primary relationship and commercial contact.
Identify, develop, and close expansion opportunities through upselling and cross-selling, contributing directly to MRR growth.
Own key Customer Success commercial metrics, including Net MRR Expansion, MRR Expansion, retention, and MRR Churn mitigation.
Monitor customer health, product usage, engagement, and other indicators to identify churn risks and opportunities for commercial engagement.
Lead complex contract renewals, renegotiations, scope adjustments, and commercial discussions while protecting customer relationships and business margins.
Conduct high-level negotiations and manage challenging conversations with C-level executives, directors, and other senior stakeholders.
Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), demonstrating ROI and developing strategic growth plans with customers.
Map customer organizations and build relationships with decision-makers, influencers, and strategic sponsors through a multi-threaded account approach.
Partner closely with Sales, Pre-Sales, Support, and Product teams to deliver customized solutions and enable complex expansions.
Contribute to the evolution of Customer Success playbooks, sharing best practices in account management, negotiation, and revenue expansion.
Maintain a proactive, client-first approach focused on long-term value, retention, satisfaction, and sustainable account growth.

Requirements:

Solid experience in Account Management, Customer Success with a commercial focus, B2B sales, or a related discipline.
Proven experience managing strategic or enterprise B2B accounts, with a track record of revenue expansion through upselling, cross-selling, or new business within an existing customer base.
Strong knowledge of consultative B2B sales and negotiation methodologies such as SPIN Selling, Challenger Sales, MEDDIC, or similar frameworks.
Demonstrated ability to negotiate with C-level executives, directors, IT leaders, operations leaders, and other senior stakeholders.
Strong practical understanding of SaaS and Customer Success metrics, including Net MRR Expansion, MRR Churn, Logo Churn, NRR, GRR, and LTV.
Ability to translate technical product capabilities into measurable financial and strategic value and clearly demonstrate ROI during executive meetings.
Excellent relationship-building and multi-threading skills, with the ability to map customer organizations and engage multiple stakeholders, decision-makers, and sponsors.
Hands-on experience with complex contract renewals, commercial adjustments, scope renegotiations, and contractual discussions.
Strong communication, presentation, negotiation, organization, and stakeholder-management skills.
Experience with Customer Success and CRM platforms such as Gainsight, SenseData, CustomerX, Salesforce, HubSpot, Pipefy, or Pipedrive is a plus.
Familiarity with B2B SaaS, technology, telecommunications, Mobile Device Management (MDM), Android Enterprise, or enterprise mobility solutions is desirable.
Training or certifications in B2B sales, executive negotiation, Account Management, or Key Account Management are advantageous.
Practical knowledge of agile methodologies or project management is a plus.
Proactive, accountable, adaptable, and motivated by continuous learning and measurable business impact.

Benefits:

Remote-first work model, providing flexibility to work from anywhere in Brazil.
Meal and food allowance through iFood Benefícios.
iFood Club membership with no monthly fee.
Health insurance options through SulAmérica and Unimed.
Dental insurance options through SulAmérica and Bradesco Odonto.
Life insurance.
Performance-based profit-sharing program (PPR), according to company results and target achievement.
Birthday day off.
Wellhub (Gympass) access to gyms and wellness applications.
Starbem access to online psychology, nutrition, medical, and wellness services.
Additional discounts and benefits through partner programs, including pharmacies, cinemas, online courses, travel, and other services.
Collaborative, agile, and technology-focused environment.
Opportunities to develop expertise in strategic Customer Success, SaaS, Account Management, and revenue expansion.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Success Manager Sênior in Brazil at Jobgether

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