Receptionist-BioSmile in Central Point, Oregon at Chiro First Alliance

Receptionist – Biologic Dental Practice Wellness

Central Point, OR

About Our Practice

Our practice represents the forefront of modern biologic dentistry, integrating advanced technology with holistic principles to provide exceptional patient care. We maintain high standards of clinical excellence while creating a warm, welcoming, and supportive environment for both our patients and our team.

We are looking for a polished, personable, and highly organized Receptionist who understands that the patient experience begins the moment someone walks through our doors or connects with us by phone.

Position Overview

We are seeking an exceptional Receptionist to serve as the welcoming face and first point of contact for our practice.

The ideal candidate is naturally warm, professional, organized, and confident. You will play a key role in creating a seamless patient experience—from answering the phone and greeting patients to coordinating schedules, managing communications, and supporting the administrative flow of the practice.

This is an important position for someone who takes pride in making people feel genuinely cared for while maintaining a high level of professionalism and attention to detail.

The Role

As our Receptionist, you'll help create an exceptional experience at every patient touchpoint. You'll welcome patients, manage incoming calls and communications, coordinate appointments, maintain accurate information, and work closely with our clinical and administrative teams.

You will be an essential part of ensuring that every patient feels heard, respected, informed, and cared for.

Key Responsibilities

Patient Welcome & Experience

• Warmly greet patients and create a welcoming, professional first impression
• Check patients in and out efficiently and courteously
• Create a calm, comfortable, and elevated experience for every patient
• Answer patient questions and direct clinical or administrative questions appropriately
• Anticipate patient needs and provide thoughtful, attentive service
• Maintain a clean, organized, and welcoming reception area
• Build positive relationships with patients and contribute to long-term patient loyalty

Phone & Communication

• Answer and manage incoming phone calls with warmth and professionalism
• Schedule, confirm, reschedule, and coordinate patient appointments
• Respond promptly and professionally to emails, messages, and other patient communications
• Communicate practice policies, appointment information, and administrative details clearly
• Follow up with patients as needed to ensure excellent communication and continuity of care
• Handle sensitive or challenging conversations with empathy and professionalism

Scheduling & Administrative Support

• Maintain an accurate and efficient appointment schedule
• Coordinate appointments between patients, providers, and team members
• Monitor the daily schedule and help ensure smooth patient flow
• Enter and maintain accurate patient information in practice management systems
• Assist with new patient intake and registration
• Collect payments and provide receipts or account information as appropriate
• Assist with insurance-related administrative tasks and documentation
• Maintain confidentiality and follow all applicable privacy requirements
• Support the team with general administrative responsibilities as needed

Team Collaboration

• Work closely with the clinical team to maintain an efficient patient flow
• Communicate schedule changes and important patient information to appropriate team members
• Help create a positive, collaborative office culture
• Step in where needed to support the team and overall patient experience
• Participate in training, team meetings, and ongoing process improvement

Required Qualifications

• Previous experience in a receptionist, front desk, customer service, or administrative role
• Exceptional verbal and written communication skills
• Warm, polished, and professional demeanor
• Strong organizational and time-management skills
• Ability to multitask while maintaining accuracy and composure
• Excellent attention to detail
• Strong computer skills and ability to learn practice management software
• Reliable, punctual, and self-motivated
• Ability to handle confidential information with discretion
• Genuine desire to help people and create an exceptional patient experience

Preferred Qualifications

• Previous dental or healthcare front-desk experience
• Experience with dental practice management software
• Familiarity with dental terminology
• Experience scheduling appointments in a busy healthcare environment
• Experience with dental insurance and payment processing
• Knowledge of or genuine interest in biologic, holistic, or integrative health
• Experience working in a high-end medical, dental, wellness, hospitality, or service environment

Essential Skills & Attributes

Exceptional Hospitality: You naturally make people feel welcome, comfortable, and valued.

Communication: You communicate clearly, confidently, and compassionately with patients and team members.

Organization: You can manage schedules, phone calls, patient information, and competing priorities without losing attention to detail.

Professionalism: You represent the practice with confidence, warmth, discretion, and integrity.

Empathy: You understand that patients may be nervous, uncertain, or overwhelmed and know how to respond with patience and care.

Attention to Detail: You take pride in accuracy and understand that small details make a significant difference in the patient experience.

Team Orientation: You enjoy working collaboratively and contributing wherever needed to help the practice succeed.

Adaptability: You are comfortable learning new systems, embracing change, and continually improving how you work.

What We Offer

• Competitive compensation
• Opportunity to work alongside a renowned and highly skilled practitioner
• Comprehensive training in our practice philosophy and approach
• Professional development and growth opportunities
• Collaborative and supportive team culture
• Modern office with advanced technology and beautiful patient spaces
• Opportunity to represent an innovative approach to dental and whole-body wellness
• A patient-centered environment focused on quality rather than volume
• The opportunity to build meaningful relationships with patients and make a positive difference in their experience

Why This Position is Exceptional

This is more than a traditional front-desk position.

You'll be joining a practice that places a high value on excellence, patient relationships, innovation, and whole-person wellness. Your role will have a direct impact on how patients experience our practice from their very first interaction.

If you are someone who is warm, polished, organized, dependable, and genuinely passionate about helping people, we would love to meet you.

If you take pride in creating exceptional experiences and want to be part of a team committed to providing outstanding care, this could be the opportunity you've been looking for.