DOMESTIC CLERK in Miami, Florida at Ferrari Express Inc

Job Title: Domestic Clerk

Reports to: Operations Manager / Branch Manager

Company Overview:

Ferrari Group is a global leader in secure logistics and transportation of high-value merchandise including luxury jewelry, precious metals, and confidential assets. Ferrari Express Inc. delivers armored transportation and secure logistics services across the United States, operating in high-risk, high-value environments requiring precision, discretion, and accountability.

Position Summary:

The Domestic Clerk is responsible for the accurate creation of domestic shipments, generation of shipping documentation, and direct coordination between clients and operations. This position ensures that all domestic logistics activity is processed in compliance with company policy and applicable federal and state regulations. The Domestic Clerk works closely with operations, dispatch, and client services teams to support the service integrity of Ferrari Express Inc. across all U.S. locations.

Key Responsibilities:

Shipment Creation and Processing

• Create domestic shipment orders accurately, including origin, destination, declared value, weight, service level, and special handling instructions.
• Generate, verify, and distribute all required shipping documentation including waybills, receipts, chain-of-custody forms, and carrier manifests.
• Verify shipment data against dispatch records and delivery instructions to ensure accuracy prior to release.
• Maintain organized records of all shipment transactions, adjustments, and supporting documentation.

Client Communications

• Serve as the primary point of contact for clients regarding domestic shipment inquiries, status updates, and pickup scheduling.
• Communicate professionally and promptly with clients regarding service requests, tracking updates, and any exceptions or delays.
• Coordinate with operations staff and armored vehicle teams to ensure timely and accurate pickup and delivery of client shipments.

Data Entry and Records Management

• Enter all shipment transactions accurately into applicable logistics and operations software systems.
• Maintain and update client shipping profiles, rate information, and service agreements within company systems.
• Ensure all records are retained in compliance with company document retention policies and applicable law.

Reporting and Reconciliation

• Perform daily and weekly reconciliation of shipment logs to support operational accuracy and compliance.
• Prepare shipment summaries, exception reports, and ad hoc operational reports as directed by management.
• Assist in audit preparation by producing accurate documentation and transaction histories as required.

Cross-Functional Coordination

• Collaborate with dispatch, operations, and branch management to verify service completion and resolve shipment exceptions.
• Report discrepancies, damage, missing documentation, or security concerns to the Operations Manager immediately upon discovery.
• Support the operations team with special projects, process improvements, and compliance initiatives as assigned.

Minimum Qualifications:

Education:

• High school diploma or equivalent required.
• Associate’s degree or coursework in Business Administration, Logistics, or a related field preferred.

Experience:

• Minimum one (1) year of experience in a logistics, shipping and receiving, customer service, or administrative operations role.
• Experience in a secured logistics, armored transport, or high-value cargo environment preferred.

Technical Proficiency

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) required.
• Experience with shipping or logistics software platforms (e.g., FedEx Ship Manager, UPS Worldship, or equivalent) preferred.

Knowledge, Skills, and Abilities

• Strong attention to detail with a demonstrated ability to identify and resolve documentation discrepancies.
• Solid working knowledge of domestic carrier processes, shipment cycles, and chain-of-custody procedures.
• Ability to manage competing priorities and meet recurring deadlines in a fast-paced, high-security environment.
• Excellent written and verbal communication skills with a professional, client-facing demeanor.
• High degree of discretion and integrity when handling confidential client and shipment data.
• Bilingual proficiency in English and Spanish preferred given the Miami market and client base.

Work Environment and Physical Requirements

• This position operates in a professional office and secured operational environment.
• Regular use of standard office equipment including computers, telephones, and multifunction printers is required.
• The role requires extended periods of sitting and concentrated visual attention to screen-based tasks.
• Occasional lifting of packages or materials not exceeding 50 pounds may be required.
• Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.

Introductory Period:

All new employees are subject to a one hundred eighty (180) day introductory period during which performance, conduct, and role suitability will be evaluated. Successful completion of the introductory period does not alter the at-will nature of employment.

Compensation & Benefits:

• Medical, Dental & Vision Insurance
• Life Insurance & Long-Term Disability
• 401(k) & Roth with Company Matching
• Flexible Spending Account (FSA)
• Dependent Care Credit (DCA)
• Commuter Benefits (Parking & Transit)
• Generous Paid Time Off (PTO)
• Parental Leave
• Employee Referral Program

Compliance & Employment Conditions:

All candidates must be currently authorized to work in the United States. Ferrari Express Inc. does not sponsor employment visas now or in the future for this position. Employment is contingent upon completion of background screening, drug testing, and verification of all credentials. Employees must comply with all federal, state, and local laws governing armed security, transportation, and workplace safety. Ferrari Express Inc. is an Equal Opportunity Employer and maintains a Drug-Free Workplace.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Equal Opportunity Statement:

Ferrari Express Inc. is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.