Banquet Manager in Chicago, Illinois at The Westin Michigan Avenue Chicago

Vinayaka Hospitality was founded in 2008 on a foundation of innovation, intelligence, and compassion. Our team takes pride in combining a passion for hospitality with practical hotel management. By collaborating with renowned brands like Hilton, Marriott, and Hyatt, we efficiently manage 13 properties across diverse locations. Committed to ongoing growth, we actively seek opportunities and are dedicated to helping both our team and hotels thrive. We remain responsive and proactive in our strategies for sales, marketing, and revenue, ensuring swift adaptability to market changes. Beyond Management, we cultivate strong partnerships with major industry players, showcasing our dedication to success in the ever-evolving world of hospitality

Join the team at The Westin Michigan Avenue Chicago — a landmark downtown hotel where elevated comfort meets iconic luxury. At The Westin, you’ll be part of a culture that champions well-being, innovation and extraordinary experiences for both guests and associates. Nestled on Chicago’s Magnificent Mile, you’ll work in a dynamic setting offering inspiring views, modern amenities and a commitment to “doing well, and doing good.” If you’re passionate about hospitality and ready to elevate your career in a role where your purpose matters, let’s create unforgettable moments together.

We are seeking a Banquet Manager to join our team in delivering exceptional guest experiences.

JOB SUMMARY

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

• Previous union experience preferred.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).

• Applies knowledge of all laws, as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards, policies, and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards, while maximizing profits.

• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action plans.

• Attends and participates in all pertinent meetings.

Physical and Sensory Requirements

This role requires being on your feet for extended periods, frequent bending, twisting, and reaching, and lifting/carrying items up to 50 lbs. (average 25 lbs.). Clear near/far vision (correctable to 20/40), depth perception, and color vision are needed to monitor room setup and service quality. The role also requires frequent in-person and phone communication with guests and staff.

In accordance with Illinois law, the anticipated pay range for this position is: $65,000-$74,000 per year.

The final offer will be based on factors including, but not limited to, relevant experience, skills, education, internal equity, and market conditions. Eligible team members may have access to a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Paid time off (vacation, sick time, holidays)
• Six paid company holidays and one floating holiday
• 401(k) with company match (up to 4%)
• Life and disability insurance
• Employee assistance programs
• Employee discounts (hotel and travel discounts)

Eligibility for benefits may vary based on position, employment status, and tenure.

Additional Compensation

This role may be eligible for additional compensation, including:

- Bonus or incentive programs

Details will be provided during the interview process.

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

AVAILABILITY

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determine the amount of hours that you work.