Lead Housing Case Manager in Nashville, Tennessee at Step-Up on 2nd Street

Documentation and Data Collection

Using the G/BIRP note format, document all services provided to members and collateral contacts on behalf of members as required by Step Up in Welligent and in the Homeless Management Information Systems (HMIS}.Responsible for tracking productivity, charting and documentation for all services, and file maintenance.Process all paperwork in a timely and accurate manner.Document supervision with staff including performance, client related and HR issues.

SKILLS:

Knowledge of behaviors and symptoms associated with DSM-V diagnoses. Experience using EBP’s such as Motivational interviewing, DBT, Cognitive Behavioral Therapies, Trauma Informed Care, Housing First, etc. Ability to work independently, collaboratively and lead interdisciplinary team meetings. Uses good time management skills and resources to balance supervisory responsibilities, case load, direct service, paperwork and other duties. Proficient knowledge of Office 365 applications and Electronic Health Record systems.

QUALIFICATIONS: (Education & Experience)

Bachelor's DegreeMaster’s Degree in human services, counseling or social work PREFERRED

Required experience:

A minimum of 3-5 years’ related housing/case management experience working with chronically. homeless adults struggling with a mental health and co-occurring substance use required.

Must have demonstrated leadership, organizational, time management and technological skills.

Proficient use of Office 365 products required.

Required license or certification:

Tennessee Driver’s License with a good driving record

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds and climb 3-4 flight of stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER