Telecom Specialist I-Sr in Albuquerque, New Mexico at PNM Resources

POSTING DEADLINE

This position is posted until filled.

DEPARTMENT

Department: ITO/Telecom

JOB DESCRIPTION

Telecom Specialist Sr.

Salary Grade: G06
Minimum Midpoint Maximum
$82,463 - $111,325 - $140,187

This position is covered by NERC CIP cyber security standards. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.

SUMMARY:

Under general supervision, installs and repairs telecommunications systems and equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Coordinates activities between various corporate telecommunication functional areas

Visits vendors to learn about available products, enhancements, or services

Analyzes business functions and makes recommendations that address the current and future telecommunication needs of the corporation

Monitors PBX system performance to assure the dependable and uninterrupted operation of telephone communications

Corrects PBX alarm conditions

Identifies and replaces malfunctioning or inoperative equipment such as circuit cards or processing units and performs repairs and preventative maintenance

Determines which backup components should be maintained in stock

Troubleshoots entire communications system to determine if problems are telephone hardware or cabling

Develops an emergency plan to deal with a catastrophic event

Oversees or assists in installation of PBX hardware

Sets up new users and relocates existing users with telephone extensions, calling features, voice mail, and access codes

Terminates cable on cross connects, hubs, and routers

Reads technical manuals and brochures to determine whether equipment meets establishment requirements

Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems

COMPETENCIES:

Expert knowledge of telecommunication troubleshooting equipment and techniques including those used by common carriers

Expert knowledge of the public switched network including FCC rules and regulations and appropriate state and local tariffs

Expert knowledge of financial analysis and reporting techniques

Ability to manage large projects using approved project management and reporting techniques

Ability to work with service and maintenance vendors

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from four-year college or university with five to seven years related experience, or equivalent combination of education and/or experience related to the discipline.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess current, legally valid driver¿s license and meet the Company¿s driving record requirements.

COMMUNICATION SKILLS:
Ability to read and comprehend complex instructions, correspondence, and memos

Ability to write complex correspondence

Ability to effectively present information in group situations and respond to questions from customers, clients, management, and other employees of the organization

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

COMPUTER SKILLS:

Expert knowledge of telecommunication theory and practice

Expert knowledge of voice communication equipment including but not limited to that delineated above

In-depth knowledge of all corporate telecommunication systems

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to stand and/or walk up to 1/3 of the time and up to 2/3 of the time. Manual dexterity required and the ability to stoop, kneel, crouch, crawl, and reach. Good vision required and the ability to bend, twist, climb, balance, talk and listen. The employee must frequently lift and/or move up to 100 pounds. Employees exposed to fiberglass and dust.

WORK ENVIRONMENT:

Call center environment.

DEGREES:
Bachelors Degree

JOB DESCRIPTION

Telecom Specialist I

Salary Grade: G10
Minimum Midpoint Maximum
$49,313 - $65,340 - $81,366

This position is covered by NERC CIP cyber security standards. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.

SUMMARY:

Under direct supervision, installs and repairs telecommunications systems and equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitors PBX system performance to assure the dependable and uninterrupted operation of telephone communications

Corrects PBX alarm conditions

Identifies and replaces malfunctioning or inoperative equipment such as circuit cards or processing units and performs repairs and preventative maintenance

Determines which backup components should be maintained in stock

Troubleshoots the entire communications system to determine if problems are telephone hardware or cabling

Develops emergency plan to deal with a catastrophic event

Oversees or assists in the installation of PBX hardware

Sets up new users and relocates existing users with telephone extensions, calling features, voice mail, and access codes

Terminates cable on cross connects, hubs, and routers

Reads technical manuals and brochures to determine equipment meets establishment requirements

Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems

COMPETENCIES:

In-depth knowledge of telecommunication troubleshooting equipment and techniques including those used by common carriers

Working knowledge of the public switched network including FCC rules and regulations and appropriate state and local tariffs

Ability to work with service and maintenance vendors

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from four-year college or university with one to three years related experience, or equivalent combination of education and/or experience related to the discipline.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess current, legally valid driver¿s license and meet the Company¿s driving record requirements.

COMMUNICATION SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

COMPUTER SKILLS:

Working knowledge of telecommunication theory and practice

Working knowledge of voice communication equipment including but not limited to that delineated above

In-depth knowledge of all corporate telecommunication systems

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to stand and/or walk up to 1/3 of the time and up to 2/3 of the time. Manual dexterity required and the ability to stoop, kneel, crouch, crawl, and reach. Good vision required and the ability to bend, twist, climb, balance, talk and listen. The employee must frequently lift and/or move up to 100 pounds. Employees exposed to fiberglass and dust.

WORK ENVIRONMENT:

Call center environment.

DEGREES:
Bachelors Degree

SAFETY AND ADA STATEMENT

Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:
If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.