Inside Sales Specialist - Consumer in Branford, Connecticut at PAW Acquisition I Corp

About the Role
We are introducing a brand-new function within our Sales team to drive the growth of our premium consumer product lines: the ReCura handheld laser and Respond PEMF beds ($600–$3,000 retail value).

While housed within the Sales Department to maintain our high-touch, consumer-focused approach (distinct from our professional sales motion), this role focuses on converting inbound consumer interest into completed sales. You will be responsible for receiving, qualifying, and closing inbound consumer leads, managing your pipeline in a dedicated CRM, and serving as a product expert for these flagship offerings.

Key Responsibilities
Inbound Lead Conversion: Promptly respond to and nurture consumer inquiries arriving through digital, social, and direct CX channels.
Pipeline Management: Maintain and update a dedicated consumer CRM (separate from our professional sales team's HubSpot) to track prospective buyers through every stage of the funnel.
Consultative Selling: Guide individual consumers through high-ticket purchasing decisions with deep product knowledge on the ReCura laser and Respond PEMF bed lines.
Cross-Functional Alignment: Work closely with the CX team to ensure a seamless, high-quality experience from initial lead contact to post-purchase delivery.
Performance Tracking: Monitor individual conversion metrics, response times, and sales performance against launch targets.

Key Success Metrics (KPIs)
Conversion Rate: Inbound consumer lead to closed-won sales ratio.
Revenue Targets: Total booked revenue on ReCura and Respond PEMF lines measured against the product launch plan.
Response Velocity: Speed to first contact on new inbound leads (measured in hours).

Qualifications
Experience: 2+ years of experience in direct-to-consumer (D2C) sales, consultative sales, or high-touch customer experience, ideally handling high-ticket physical products ($500+).
Experience: PEMF therapy and low-level laser therapy (LLLT) in a geriatric or veterinary rehabilitation setting is preferred.
Systems Proficiency: Hands-on experience working within CRMs to track leads and pipeline stages.
Communication Skills: Exceptional written and verbal communication with a consultative, non-pushy sales style that aligns with consumer-first CX values.
Self-Motivated: Strong ownership mindset with the ability to manage time effectively and respond rapidly to incoming leads.
Bonus: Background or strong interest in health, wellness, recovery technology, or medical device hardware.

Compensation & Benefits
Competitive base salary + performance-based compensation directly tied to the commercial success and revenue generation of the ReCura and Respond PEMF product lines.

Paw Acquisition I Corp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Reasonable Accommodation:
If you are a qualified individual with a disability and need a reasonable accommodation to apply for a position or perform essential job functions, please contact our HR team at careers@pawprosper.com.