Auxiliar Administrativo in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Auxiliar Administrativo based in Brazil.

This remote opportunity is ideal for a detail-oriented professional who enjoys customer service, organization, and operational support within the tourism industry.
The role plays an important part in ensuring smooth travel operations by managing reservations, customer requests, and administrative processes.
You will support clients throughout different stages of their journey, helping resolve issues and ensuring accurate service delivery.
The position combines administrative routines, data analysis, and problem-solving in a collaborative and customer-focused environment.
You will work with reservation platforms, reports, and operational tools to improve efficiency and customer satisfaction.
This is an opportunity for someone proactive, organized, and passionate about creating positive experiences through excellent service.

The professional will be responsible for providing administrative and customer support related to tourism operations, ensuring accurate processing of reservations, financial checks, and service requests. The role requires attention to detail, strong communication skills, and the ability to investigate and resolve operational issues efficiently.

• Provide customer support and follow up on requests through operational service channels.
• Monitor pending and completed reservations using internal management platforms.
• Track service queues and ensure customer demands are handled within expected timelines.
• Locate and validate reservation records and operational information.
• Review invoices, identify discrepancies, and support corrections when necessary.
• Investigate suspicious cases and assist in resolving operational inconsistencies.
• Identify and correct issues related to airline ticket and vehicle rental bookings.
• Maintain and update operational reports and dashboards using Power BI.
• Process cancellations, refunds, changes, and rebooking requests.
• Support seat selection and baggage issuance in cases where direct airline management is unavailable.
• Correct passenger information and reservation details when required.
• Split reservations according to customer requests and operational needs.
• Research cases, negotiate solutions with customers, and document agreements.
• Process additional services, ticket reissues, and vehicle rental updates.

The ideal candidate is an organized and customer-focused professional with experience in administrative support and tourism operations. Strong attention to detail, problem-solving ability, and familiarity with reservation systems are important for success in this role.

• High school diploma completed.
• Previous experience in customer service, preferably within the travel or tourism sector.
• Knowledge of reservation management platforms such as RD Station, Power BI, and customer service queue systems.
• Experience with airline ticket issuance, changes, cancellations, and refund processes.
• Familiarity with car rental reservation processes and operational adjustments.
• Basic financial analysis skills for invoice verification and transaction review.
• Experience identifying operational errors, fraud cases, and inconsistencies in travel bookings.
• Ability to work with reports and analytical tools such as Power BI or similar platforms.
• Knowledge of negotiation processes, case investigation, and formal agreement documentation.
• Strong organization, communication, and problem-solving skills.

• Fully remote work model.
• Attendance bonus with additional days off per year.
• Education assistance covering development-focused courses after eligibility period.
• Monthly home office allowance.
• Childcare assistance for eligible employees.
• Christmas gift basket.
• National health insurance plan with co-participation.
• Dental insurance plan.
• Private pension plan with company contribution.
• Life insurance.
• Access to travel and leisure platform with company subsidy.
• Food allowance/meal voucher through flexible card.
• Wellhub fitness platform with access to gyms and wellness activities.
• Collaborative and diverse work environment focused on growth and innovation.