Groomer Channel Manager in Chicago, Illinois at Digs Dog Care

About Digs Dog Care

Digs is a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.

About the role

The position is Grooming Channel Manager. The mission is to grow all facets of our grooming service line across the Digs portfolio and all brands. Implement strategies to stand up The Digs Way of grooming and bathing, attract and develop talent to maintain and grow the service line, and constantly audit and improve our grooming activities along the way. This role reports to our Director of Growth, who works remotely in North Carolina, while the VP of Growth is based out of Dig’s Chicago HQ.

Responsibilities

As a manager at Digs, this role is expected to have a combination of leadership qualities and individual contriutor responsibilities. This role does not have direct reports, but rather is expected to have influence throughout the organization

• Drive top line organic growth of the Dig’s Grooming service offering across the Digs’ portfolio
• Develops & deploy the national grooming strategy, integrating it consistently across all the facilities and brands
• Leads workforce planning for grooming talent across Digs in partnership with HR and Operations
• Owns the attraction, development, and acquisition of Grooming talent nationally, in partnership with Operations to growth the service line
• Develops SOPs and “the Digs Way”, of grooming within 4-wall operations, and deploys them consistently across the network
• Manages and inspires the team of groomers alongside General Managers and operations, building and strengthening the Grooming culture at Digs
• Audits grooming operations on an ongoing basis to improve the top-line growth and profitability of the service line and ensure the Digs Way is alive and well
• Partners cross-functionally with Marketing, Operations, and Facilities to ensure grooming is well-represented in our rand, onboarding, and space planning discussions
• Ability to take on projects as needed

Qualifications

• 10+ years of experience managing groomers in a pet boarding & grooming operations
• 10+ years of direct experience as a groomer in an entrepreneurial environment
• Leadership experience multiple locations at scale
• Proven ability to work cross functional in a multi-site multi-layered operations organization
• Proven track record of leading without authority by building trust and influence across a matrixed, multi-site organization to drive results without direct reporting lines
• Experience with P&L management of scaled grooming operation
• Willingness and ability to travel up to 30%, both to the Digs HQ and to various locations nationwide

What We Offer

At Digs, we take care of our pack. Medical, Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. After one year, you can join our DigIn Shared Ownership Program because we believe the people who build Digs should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk. Total compensation for this role falls within the range of $70,000 - $80,000, which includes a combination of salary and an annual bonus.

Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.