Order Entry Specialist in Houston, Texas at U.S. Legal Support

Order Entry Specialist
Location: Houston, TX
Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Come join one of the fastest-growing legal services companies in the United States.

U.S. Legal Support is a privately held company with more than 85 offices nationwide. As one of the leading providers of litigation support services, U.S. Legal Support is the only litigation support company that offers a full suite of services including court reporting, record retrieval, interpreting and translation, trial services, and transcription services to law firms, major corporations, and insurance companies across the country.

At U.S. Legal Support, we work hard to create an environment where employees feel comfortable bringing their authentic selves to work every day. We offer flexible work environments and family-friendly benefits designed to support our employees both professionally and personally.

• Retirement Benefits

• Medical, Dental, and Vision Coverage

• Flexible Spending Accounts

• Commuter Benefits

• Life Insurance

• Short- and Long-Term Disability

• Paid Time Off, including 9 Holidays

• Paid Parental Leave

• Employee Assistance Program

The Order Entry Specialist plays a key role in our Order and Research Department by entering, preparing, and sending legal requests to custodians of records in order to obtain records on behalf of our clients. This position requires strong attention to detail, data entry accuracy, and the ability to work in a fast-paced environment.

• Review legal requests to confirm accuracy and completeness before submission

• Perform high-volume data entry with strong attention to detail

• Research locations and facilities to determine appropriate record custodians

• Prepare legal request packets using client preferences and internal systems

• Track order components internally as needed

• Communicate with clients via email regarding confirmations, questions, or status updates

• Handle problem requests, research issues, and follow up as necessary

• Perform quality checks on all documents, entries, and legal paperwork

• Resend requests and additional documentation as needed

• Coordinate faxing, mailing, and hand service of legal requests

• Scan and save documents in internal systems

• High school diploma or equivalent required

• Minimum 1 year of relevant work experience

• Experience in litigation support or record retrieval is a plus

• Reliable and dependable

• Flexible and resilient in a fast-paced environment

• Strong problem-solving and critical thinking skills

• Customer and client focused

• Effective communication skills

• Strong time management and organizational abilities