Clinical Intake Supervisor in Phoenix, Arizona at Aleracare

About Pure Infusion

Pure Infusion is a leading healthcare infusion services company providing high-quality, patient-centered infusion therapy across multiple clinic locations. We have been recognized as the fastest-growing company in Utah for two years in a row as of October 2025. Born from the merger of Pure Infusion Suites and Aleracare, we are building a unified organization grounded in a strong culture of excellence, accountability, and genuine care for patients and employees alike. Headquartered in Salt Lake City, Utah, with operations spanning multiple states, we are in a pivotal stage of growth and integration and we’re looking for people who want to help shape what comes next.

If you’ve been looking for a healthcare position that truly allows you to love on, personally care for, and intentionally work with patients without the chaos of traditional healthcare systems, then Pure is likely what you have been waiting for, we hope you’ll keep reading.

OUR CORE VALUES

We live by four core values that define our culture and guide our hiring:

• People-obsessed
• Relentlessly Improving
• Innovators
• Grateful

In addition to a competitive rates, we offer the following benefits:

• 401(k) Matching
• Health, Vision, and Dental Insurance
• Over 20 days of paid time off annually

Position Summary:

The Clinical Intake Supervisor oversees the daily operations of the Clinical Review and Order Transcription department, ensuring accurate, timely, and compliant processing of provider orders and clinical documentation. This leader provides frontline support, coaches team members, drives quality and operational excellence, develops standardized processes, and collaborates across departments to improve patient access to infusion therapies

Key Responsibilities

· Lead daily Clinical Review and Order Transcription operations

· Supervise, coach, and develop staff through regular feedback and performance evaluations

· Monitor productivity, turnaround times, quality metrics, and staffing coverage.

· Develop and maintain SOPs, workflows, and training resources.

· Conduct monthly quality audits and implement corrective actions.

· Approve schedules and PTO while ensuring operational coverage.

· Partner with Intake, Nursing, Scheduling, and Leadership

· Ensure compliance with organizational policies and regulatory requirements.

· Support onboarding, cross-training, and continuous improvement initiatives.

Required Knowledge and Skills

Strong leadership, communication, organization, clinical review and order transcription expertise, analytical thinking, emotional intelligence, Microsoft Office proficiency, EMR experience, and ability to make independent operational decisions.

Education/Licensure/Technical Requirements.

• High school Diploma or equivalent required

· Ability to meet U.S. employment and eligibility requirements

· Licensed Pharmacy Technician Certification required.

· Three years of experience in clinical review, order transcription, and infusion intake with biologic orders.

· Minimum one year of leadership experience in intake or clinical operations.