Caseworker in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Caseworker based in Canada.

This role provides meaningful support to patients, healthcare professionals, and stakeholders by helping navigate access, reimbursement, and support programs.
You will manage patient cases from intake through follow-up, ensuring accurate documentation and effective coordination.
The position combines healthcare support, customer service, case management, and communication skills in a purpose-driven environment.
You will work closely with internal teams and external partners to improve patient experiences and support continuity of care.
The role requires empathy, attention to detail, and the ability to manage multiple cases while following established protocols.
This is an opportunity to contribute to healthcare solutions that improve access to important therapies and services.
The position offers a collaborative environment with opportunities for professional growth and specialized training.

The Caseworker is responsible for managing assigned patient cases, delivering high-quality support services, and ensuring compliance with program requirements. The role involves coordinating communications, maintaining accurate records, supporting healthcare stakeholders, and contributing to continuous improvements in case management processes.

• Manage assigned patient cases and projects while following established operational processes and service standards.
• Provide telephone support to patients, healthcare professionals, and funding organizations regarding access, reimbursement, compliance, and support programs.
• Conduct outbound calls to patients and stakeholders to provide follow-up, collect information, and support ongoing case management activities.
• Maintain accurate case documentation within program databases, ensuring all activities and interactions are properly recorded.
• Support patient monitoring activities, including data collection, therapy follow-up, treatment disruption tracking, and compliance monitoring.
• Coordinate with healthcare providers and relevant stakeholders to ensure effective case resolution and continuity of support.
• Follow case management protocols related to adverse event reporting and escalate information to appropriate teams when required.
• Participate in healthcare-related research initiatives involving patients, physicians, pharmacists, and other healthcare professionals.
• Provide feedback on processes, databases, workflows, and operational improvements.
• Communicate case updates and relevant information clearly with managers and team members during regular operations and planned absences.
• Assist with onboarding and training activities for new team members through shadowing, coaching, and call monitoring.
• Participate in refresher training and specialized product or program training sessions as required.

The ideal candidate is a detail-oriented professional with experience in healthcare support, customer operations, or case coordination. You should have strong communication skills, empathy, and the ability to manage sensitive information while delivering excellent service.

• High school diploma, GED, or equivalent experience required.
• 2+ years of experience in reimbursement support, patient services, healthcare support, customer operations, case coordination, claims support, or a related field.
• Experience working in patient assistance programs, healthcare administration, or service-oriented environments is preferred.
• Strong verbal and written communication skills with the ability to interact professionally with patients, healthcare providers, and internal teams.
• Excellent organizational skills and ability to manage multiple cases, priorities, and deadlines effectively.
• Strong attention to detail with the ability to maintain accurate records and follow defined processes.
• Ability to handle confidential and sensitive patient information responsibly.
• Strong problem-solving skills and the ability to identify issues and support effective resolutions.
• Comfortable using databases, customer relationship management systems, and digital tools for documentation and case tracking.
• Experience with reimbursement support, patient access, customer support, service management, or process improvement certifications is an advantage.

• Competitive salary range of approximately CAD $39,552 – $66,847 depending on experience and qualifications.
• Remote work opportunity within Canada.
• Comprehensive health, dental, and vision benefits.
• Wellness resources supporting physical, emotional, financial, and social wellbeing.
• Family-focused benefits, including parental leave, caregiver support, adoption assistance, and family-building resources.
• Professional development opportunities through training programs, mentorship, and learning resources.
• Opportunities to participate in employee communities, volunteer initiatives, and engagement programs.
• Inclusive workplace culture focused on collaboration, purpose, and meaningful impact.