IT Governance Analyst – Change Management (GRC) in at SmarTek21

The IT Governance Analyst – Change Management is responsible for monitoring, enforcing, and continuously improving the organization’s IT change management policies and controls. This role performs daily compliance reviews of change requests, supports the Change Advisory Board (CAB), develops governance reporting dashboards, and ensures audit-ready documentation. The position combines operational oversight with strong reporting, audit, and process optimization capabilities.

Key Responsibilities

• Conduct daily review of new IT change requests to ensure compliance with established change management policies and procedures.
• Enforce documentation standards, risk assessments, approval workflows, and evidence requirements.
• Escalate non-compliant changes and control violations.
• Review and update change management policies, procedures, and workflows in collaboration with IT and governance teams.
• Develop and maintain compliance dashboards and reporting (Power BI) to track change metrics, trends, and control effectiveness.
• Prepare structured documentation and reporting packages for the Change Advisory Board (CAB).
• Support internal and external audits by maintaining appropriate control evidence.
• Train stakeholders on policy interpretation and compliance expectations.
• Convert reporting requirements from leadership into data driven insights and actionable recommendations.

Qualifications & Experience

• 5+ years of experience in IT Governance, Risk, and Compliance (GRC).
• Excellent communication, reasoning, and presentation skills.
• Strong knowledge of ITIL (Information Technology Infrastructure Library) or related frameworks within change management.
• Demonstrated IT audit or IT governance/compliance background.
• Hands-on experience developing dashboards and reports in Power BI.
• Experience designing and reporting on compliance metrics.
• Ability to translate complex governance requirements into clear, practical procedures.
• Strong analytical, documentation, and enforcement capabilities.
• Very good experience in creating dashboards and reporting metrics for compliance and operational use cases.
• Ability to translate complex regulatory obligations into practical procedures.
• Hands on experience using ITSM tools such as ServiceNow or similar platforms would be a plus
• Good experience developing and automating dashboards in Power BI or advanced MS Excel.
• Demonstrated ability to translate complex reporting requirements into meaningful insights and decision ready visuals.
• Strong collaboration abilities, including experience working with cross functional and cross-cultural teams.

Who We are...

SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.