Front Desk Coordinator in Celebration, Florida at Vitana Pediatric & Orthodontic Partners

Key Responsibilities:

• Coordinate and manage daily patient schedules to optimize provider productivity and minimize downtime.
• Confirm appointments and communicate schedule changes to patients promptly and professionally.
• Verify dental insurance eligibility, benefits, and pre-authorizations for all scheduled procedures.
• Accurately input and update patient insurance information in the practice management system.
• Collaborate with clinical and administrative teams to ensure seamless patient experiences.
• Greet patients with warmth and professionalism, maintaining a positive and welcoming atmosphere.
• Handle high-volume phone calls and respond to inquiries regarding appointments, insurance, and general office information.
• Assist in follow-up scheduling for treatment plans and hygiene appointments.
• Maintain confidentiality of patient records and comply with HIPAA regulations.

Qualifications:

• Prior experience in a dental office front desk or scheduling role is strongly preferred.
• Proficiency in dental insurance verification and patient benefit coordination.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) is a plus.
• Bilingual skills are highly desirable.