New Patient Advisor in The Villages, Florida at CenterWell Senior Primary Care

Become a part of our caring community
As a New Patient Advisor, you will help support growth strategies. A New Patient Advisor is the first point of contact for prospective patients seeking to become a new patient of either Primary Care and/or Specialty Care. The New Patient Advisor is responsible for managing inbound calls directed through various marketing campaigns, making outbound calls to new prospective patients, and managing follow up calls on leads. This role is responsible for the new patient registration process, including insurance verification and scheduling of new patient tours and/or book new patient appointments for both our primary and specialty care providers.
Location: CenterWell Senior Primary Care office address: Multiple Locations

New Patient Advisor Role Overview:

• Be a champion for our brand, care model, care centers, services, clinicians, and new patient experience.
• Represent our core values to new patients and coworkers.
• Provide superior service, support, and care for prospective patients with a friendly, engaged, and positive attitude.
• Responsible for supporting the growth of our Primary Care, Medicare Advantage patient panel through scheduling New Patient Tours for prospective patients with our New Patient Specialists; as well as supporting our Specialty Care growth through scheduling New Patient appointments.
• Perform a needs analysis by listening to prospective patient’s health needs and asking probing questions to best advise how we can assist them.
• Responsible for the new patient registration process through the utilization of the most up-to-date resource tools and new patient workflows to ensure accurate patient registration.
• Collaborate with Primary Care and Specialty Care Teams in advising how best to meet prospective patient’s needs to be seen.
• Seek sufficient information to track prospective patient information in the CRM and update the CRM and EMR systems for all patient interactions.
• Report accurate outcome of calls through wrap up codes to determine the success of our various marketing campaigns and business decisions of future campaigns.
• Meet performance and service level goals (abandoned rate, wrap-up codes, productivity, and call quality).
• Adhere to compliance and HIPPA regulations.
• Adhere to company policies.
• Responsible for use of multiple software programs (CRM, Athena, Radix, Counsel Ear, etc.).
• Other duties as assigned.
  

• High School graduate or equivalent
• 1+ years of Customer/Patient Service Experience
• Experience in a medical office, sales and/or a call center
• Experience using call center, EMR and CRM software
  

• Associate’s degree
• Healthcare industry experience
  
  

Working hours:
Part-time

**WORKING AT THIS SITE ALLOWS ELIGIBILITY FOR THE CHARTER SCHOOL PROGRAM**

** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **
Benefits
CenterWell offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Blue Cross and Blue Shield Health benefits
Dental and vision benefits
Matching Health Savings Account (HSA)
Life insurance and short-term & long-term disability
Paid time off, holidays, and jury duty pay
401(k) retirement savings plan with employer match
And much more
Salary is commensurate with experience.

Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to https://info.flclearinghouse.com/

About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
​
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Request an Accommodation
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ADA@humana.com for assistance.

Employment Fraud Notice
Humana will never ask a candidate for money for work equipment and network access or request access to personal accounts during the application process. Learn more about identifying and preventing employment fraud or report a suspected employment fraud case.

Applicant Privacy Policy
Review how we collect and use applicant information in our Applicant Privacy Policy.