Liveops PH - InRide Support Specialist in at Liveops Philippines

About Us

At Liveops, purpose drives everything we do. For more than 25 years, weve been redefining customer care, combining smart technology with a uniquely flexible, human-centered service model. As pioneers of the virtual contact center, weve built a global network of experienced, independent agents who deliver empathetic, brand-aligned support at scale.

We believe great customer experiences arent outsourced, theyre outsmarted. Powered by innovation and guided by empathy, we stay agile, scale with confidence, and create meaningful human connections in an always-on world.

Contract Opportunity

The client is a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software and advisory services, we solve the biggest transportation challenges facing schools and school districts around the country.

Were seeking an empathetic and performance-drivenInRide Support Specialistwho is committed to representing brands with care, confidence, and professionalism.

Opportunity Details

Contract Type: Independent Contractor

Location: Remote- Philippines

Schedule: Flexible based on client program needs

Why Partner with Liveops?

Flexible, self-scheduled work

Remote opportunity

Access to innovative technology and client programs

Build your own business while delivering exceptional customer experiences

Duties & Responsibilities:

Our Safe Ride Support team takes pride in ensuring every ride is completed safely and smoothly. As an InRide Support Specialistyou will be a critical player in delivering on our promise Safety is Everything and will help us achieve this goal in the following ways:

Handle a high volume of calls/SMS/chat related to live rides (technical questions, general support, and occasionally emergencies)

Troubleshoot questions about our apps (Consumer & Driver) and website

Maintain strict adherence to HopSkipDrive policies and processes

Be able to recognize and resolve problems before they arise

Assist new CareDrivers with navigating the app and our platform to ensure their success

Multitask with several apps and software programs to handle daily tasks

Recognize and report to leadership trends in issues and complaints

Requirements:

Youre passionate about delivering amazing customer experiences and are a natural problem solver. With the following skills, youll make a tangible and immediate impact:

Excellent communication and interpersonal skills with a strong understanding of the importance of timely and relevant updates

Maintain safety as a constant north star and exude calm under pressure

Thrive in ambiguous situations with the ability to stay organized and focused

Critical thinker, comfortable with owning your decisions

Open to feedback and a desire to excel in a fast-paced environment

Ability to quickly navigate between multiple responsibilities while maintaining composure

Compensation:

$5 USD per hour (productive work hours only)

Please note: Training and certification are unpaid

Service Description and Program Metrics

1. Self-Schedule in 30-minute blocks or commits
2. Maintain performance metrics as shared by the client
3. Agents must maintain a minimum commitment of thirty (30) hours per week.
4. Hours of Operation: TuesdaySaturday PH time

Liveops is committed to fostering an inclusive, respectful community where opportunity is accessible to all qualified candidates. We believe diverse perspectives strengthen the experiences we create and the outcomes we deliver. Liveops does not tolerate unlawful discrimination based on age, race, color, sex, gender, sexual orientation, gender identity, pregnancy, national origin, religion, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.