Customer Service Representative - Express Scripts in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative - Express Scripts based in United States.

This is a fully remote customer service opportunity supporting members, healthcare providers, and pharmacies with pharmacy benefit and mail-order pharmacy questions.
You will serve as a key point of contact for customers navigating important healthcare and prescription-related needs.
The role combines compassionate service with efficient problem-solving and accurate information handling.
You will manage a high volume of inbound calls while navigating multiple systems and applications simultaneously.
Success requires strong communication, composure, organization, and a commitment to resolving customer needs whenever possible on the first interaction.
You will also collaborate with internal teams to address complex issues and contribute to a consistent, high-quality customer experience.
This role is well suited to service professionals who enjoy helping others in a structured, fast-paced, and metrics-driven environment.

• Answer inbound calls from members, healthcare providers, and pharmacies regarding pharmacy benefit management benefits and mail-order pharmacy services.
• Handle an average of approximately 70–80 customer calls per day while maintaining professionalism, empathy, and accuracy.
• Manage back-to-back calls while efficiently navigating multiple applications, systems, and screens.
• Resolve customer questions and complaints through independent problem-solving, with a strong focus on one-call resolution.
• Provide clear, accurate, and compassionate support during potentially sensitive or challenging customer interactions.
• Meet or exceed established customer service and call center performance metrics while maintaining consistent service quality.
• Attend and actively participate in all required training, particularly throughout the first 90 days of employment.
• Maintain regular, predictable attendance and follow established work schedules and procedures.
• Partner with cross-functional departments to resolve customer issues and identify opportunities to improve the overall customer experience.

• High school diploma or equivalent required.
• At least 1 year of previous call center or customer service experience.
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
• Strong organizational skills and the ability to manage multiple priorities in a high-volume environment.
• Ability to remain calm, patient, empathetic, and helpful when handling difficult or emotionally sensitive situations.
• Comfortable working in a performance-driven call center environment with daily productivity and service expectations.
• Computer literacy and the ability to navigate multiple applications and systems simultaneously.
• Intermediate proficiency with Microsoft Outlook.
• Strong problem-solving skills and the ability to independently determine appropriate solutions.
• Collaborative mindset and willingness to work with cross-functional teams to resolve issues.
• Ability to work effectively in a fully remote environment with a dedicated, distraction-free workspace.
• For remote work, access to a cable broadband or fiber-optic internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload.
• Ability to complete required training and maintain regular attendance during the initial 90 days of employment.

• Fully remote, work-from-home opportunity within the United States.
• Full-time employment.
• Structured training and onboarding to support success in the role.
• Opportunity to build experience in healthcare, pharmacy benefits, and customer service.
• Collaborative environment with opportunities to work across multiple internal teams.
• Focus on meaningful customer interactions that help people navigate healthcare and prescription-related needs.
• Benefits and compensation provided according to the partner company's applicable employment package and policies.