Technical Support Engineer II in West Jordan, Utah at Quality Electrical Systems

Overview
We are looking for an outgoing and dynamic Technical Support Engineer to contribute to the successful support, operation, and delivery of business-critical applications and networked business resources for QES end-users and the enterprise.

This position is responsible for the ongoing support, provisioning, maintenance, and availability of user-facing and internal QES business operating resources. The Technical Support Engineer will collaborate closely with the Infrastructure team and support existing ERP and business solutions, as well as new solution implementations, ensuring alignment with user needs and overall business objectives. Daily responsibilities will primarily involve system and resource provisioning, technical support, maintenance, troubleshooting, and optimization.

At QES, we foster a culture of collaboration and prioritizing the needs of others. We emphasize work-life balance and value both professional excellence and personal well-being. Every individual we serve is considered a valued customer, and providing exceptional customer support is paramount.
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Key Responsibilities

* Support the 24x7 availability of QES production and ERP systems and user access.

* Implement, maintain, and support Microsoft Azure, Autopilot, Intune, WSUS, and other endpoint and infrastructure solutions as needed.

* Analyze user tickets, requests, and technical issues and perform routine corrective and support actions.

* Monitor, optimize, provision, and allocate user-facing systems and resources required for QES operations.

* Troubleshoot and resolve technical issues efficiently while emphasizing preventative and proactive solutions.

* Safeguard company data against accidental or unauthorized damage, modification, or disclosure.

* Assist with provisioning and maintaining redundant systems and procedures supporting High Availability (HA) and Disaster Recovery (DR).

* Document and maintain documentation for both individual and repeatable processes, procedures, and technical solutions.

* Provide user training and respond to user-facing system and technology inquiries.

* Support system preparation, imaging, provisioning, and maintenance activities.

* Support ERP systems and business applications as needed.

* Collaborate with the Infrastructure team on enterprise technology initiatives, implementations, and projects.

* Support short-term projects independently while maintaining communication with the broader Infrastructure team.

* Provide general Infrastructure team support and perform other duties as needed.

* Occasionally lift or move IT hardware, including servers, desktops, network switches, and related equipment.
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Knowledge and Experience Requirements

* Minimum 5+ years of experience performing system and custom application maintenance while supporting infrastructure and operations in a high-SLA production environment.

* Demonstrable experience within the Microsoft product ecosystem, including:

* Microsoft Azure

* Microsoft Entra

* Active Directory

* Windows Server core services and features

* WSUS

* Microsoft Autopilot

* Microsoft Intune

* Endpoint management solutions

* Strong familiarity with networking and general network infrastructure elements.

* Strong understanding of IT systems and infrastructure.

* Experience troubleshooting user resources, preparing systems, and performing system imaging.

* Experience working in a fast-paced business environment.

* Experience and/or familiarity with ERP systems and business solutions is preferred.

* Scripting ability or familiarity, including PowerShell, Python, or similar scripting languages.

* Knowledge of or experience with most of the following technologies and concepts:
* Antivirus solutions

* IT support ticketing processes

* Microsoft Office 365

* Active Directory

* VPN

* SSL

* FTP

* AWS

* Azure / Entra

* Microsoft Teams

* MFA solutions

* Windows desktop operating systems

* Mac desktop operating systems

* Autopilot

* Intune

* Strong analytical, problem-solving, and troubleshooting skills with an emphasis on preventative and proactive measures.

* Ability to diagnose and resolve technical issues efficiently.

* Ability to convey technical concepts clearly and effectively to non-technical users.

* Excellent communication skills and a courteous, customer-focused demeanor.

* Ability to work effectively as part of a team.

* Physical capacity to occasionally lift or move hardware such as servers, desktop computers, network switches, and related equipment.

* Bachelor’s degree or equivalent education/experience is not specified as a minimum requirement in the provided qualifications.
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Core Competencies & Skills

* Analytical and adaptable problem solver and troubleshooter.

* Responsive, collaborative, and adaptable team member.

* Highly motivated self-starter who takes initiative and contributes to team objectives.

* Strong interpersonal, verbal, and written communication skills.

* Strong customer-service orientation and dedication to providing exceptional user support.

* High degree of personal integrity and ability to maintain strict confidentiality.

* Commitment to upholding and promoting QES values and philosophy, particularly corporate ethics, integrity, and organizational priorities.

* Ability to work independently without direct supervision on short-term projects.

* Results-oriented with strong attention to detail.

* Ability to collaborate effectively across Infrastructure, business, and end-user groups.

* Ability to balance immediate technical support needs with long-term preventative and proactive improvements.