IT Support Specialist || Jackson, MS || Onsite in Jackson, Mississippi at INFO ORIGIN INC

We are looking for an experienced Desktop Support Technician to provide technical support to end users. The ideal candidate will have hands-on experience troubleshooting computers, laptops, printers, mobile devices, Windows, and Microsoft 365.

Responsibilities:

• Provide onsite and remote IT support to employees.
• Troubleshoot desktops, laptops, printers, monitors, and mobile devices.
• Install and configure Windows and Microsoft 365 applications.
• Support Active Directory/Azure AD user accounts and permissions.
• Respond to help desk requests by phone, chat, and in person.
• Log and resolve issues using ticketing systems.
• Set up equipment and accounts for new employees.
• Maintain IT hardware and software inventory.
• Escalate complex issues to senior system/network administrators.

Required:

• 1–4 years of IT Support/Desktop Support experience.
• Windows 10/11 experience.
• Microsoft Office/Microsoft 365.
• Desktop, laptop, and printer troubleshooting.
• Basic Active Directory/Azure AD knowledge.
• Basic networking: DNS, DHCP, TCP/IP.
• Strong communication and customer service skills.

Preferred: CompTIA A+, Network+, Microsoft certifications, and PowerShell experience.

Bottom line: This is a hands-on Level 1/Level 2 IT support role, focused mainly on Windows + hardware + Microsoft 365 + user support + basic networking/Active Directory.